Job summary We are seeking to recruit 1 part time Medical Secretary based within the Dermatology team, to provide comprehensive and high quality secretarial, administrative and clerical support to the department, ensuring an effective and efficient service is delivered. Our Medical Secretary will provide high quality secretarial, administrative and clerical support to Consultants, maintaining departmental and Trust standards in line with Standard Operating Procedures. They will help and support the Practice Manager to undertake change management and ensure patients are treated with courtesy, dignity and respect. Health Careers | Main duties of the job Work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP's and other external agencies. This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care Communicate effectively in writing and verbally on a daily basis Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed Independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate All clinic outcomes to be recorded accurately and completed or amended Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly Taking and transcribing formal minutes if required Open and act on correspondence received Undertake a variety of office duties such as filing, opening and distributing post, photocopying, moving and lifting of patient notes Organise own workload efficiently and to highlight any concerns to the Admin Team Leader Produce and update Standard Operating Procedures (SOP) for all aspects of the Medical Secretary role About us Torbay and South Devon NHS Foundation Trust (Torbay Hospital) is a busy, successful and progressive hospital located on the English Riviera, South Devon's beautiful bay which is surrounded by stunning coast and countryside. We are famous for our award winning beaches and vast countryside waiting for you to explore. The cities of Exeter and Plymouth are also close by with access to all major cities via excellent rail links. Opportunities for outdoor activities both on and off the water abound, with easy access to the neighbouring centres of Plymouth and Exeter. Why work with us Date posted 14 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number 388-6711196-A&C Job locations Torbay Hospital Lowes Bridge Torquay TQ2 7AA Job description Job responsibilities Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description Job responsibilities Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Qualifications and training Essential Good standard of education to include GCSE in Maths and English or equivalent Typing speed and accuracy Proven experience of audio typing Desirable AMSPAR/Medical Terminology qualification Proven experience of Excel spreadsheets Knowledge and experience Essential Proven secretarial and administrative experience Ability to use medical terminology appropriately Customer care experience of providing a customer focused service Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint Desirable Medical Secretary/NHS experience Knowledge and experience of the Trust patient administrative and information systems Understanding of hospital policies and procedures including the Trust Access Policy Knowledge and experience of a range of computer software packages e.g. e-Referral, Infoflex, CRIS, Cyberlab, Symphony, PAS etc Person Specification Qualifications and training Essential Good standard of education to include GCSE in Maths and English or equivalent Typing speed and accuracy Proven experience of audio typing Desirable AMSPAR/Medical Terminology qualification Proven experience of Excel spreadsheets Knowledge and experience Essential Proven secretarial and administrative experience Ability to use medical terminology appropriately Customer care experience of providing a customer focused service Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint Desirable Medical Secretary/NHS experience Knowledge and experience of the Trust patient administrative and information systems Understanding of hospital policies and procedures including the Trust Access Policy Knowledge and experience of a range of computer software packages e.g. e-Referral, Infoflex, CRIS, Cyberlab, Symphony, PAS etc Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)