1. Welcome advisor, phone based role, onboarding new clients
2. Excellent permanent role with 9-5 working hours - City Centre
About Our Client
This business are a PLC business who have expanded massively over the past 5 years and have a modern and diverse work environment, this company are not your typical contact centre, they do not work on quantity, its all about the quality and the customer experience.
Job Description
Key responsibilities for this call centre agent will be;*Delivering excellent customer service on every call received*Taking inbound calls (and emails) from new clients, you'll explain the on boarding process and pass along relevant details to appropriate teams internally *Communicating mainly by phone initially, follow up emails will form as part of the process*General administration and information sharing within the teams*The role would suit an individual who takes pride in providing a great first impression and accurately collect the relevant data that's essential for the needs of the business
The Successful Applicant
The desired candidate for this role must match the following criteria;*Excellent customer service ability - clear phone manor and excellent ability to articulate complex information requests *Experience working in a contact centre based role or similar and keen to develop their skills in a new business*Able to work in a KPI style environment*Confident, helpful and personable character*Have a natural ability to build relationships over the phone
What's on Offer
This role is offering;*Basic Salary of 19,000*2 Weeks initial training will be provided and regular ongoing training*Options for internal moves after 12 months within this role *Working patterns Monday- Friday, 9am - 5pm*Entitlement to all company benefits such as employee discounts, 23 days annual leave, large PLC business *KPI's based around customer experience and completing files - NO SALES needed for this role, KPI's can be achieved by offering excellent customer support*Excellent location very easy to access from Liverpool, walking distance from Moorfields train stationDue to the high volume of applications please apply to this advert to receive a call back from one of our recruiters if you have been shortlisted.