We are seeking a meticulous and organised Sales Order Process Administrator to join our team. The ideal candidate will be responsible for managing the end-to-end sales order process, ensuring accuracy, efficiency, and timely fulfillment of customer orders. This role plays a key part in maintaining smooth operations between sales, supply chain, and finance departments.
Key Responsibilities:
Order Management:
1. Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct.
2. Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing.
Customer Communication:
1. Liaise with customers to confirm orders, delivery dates, and provide updates on order status.
2. Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies.
3. Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences.
4. Generate and maintain order reports for sales and management teams.
Documentation & Data Management:
1. Maintain accurate sales records, order confirmations, delivery notes, and invoices.
2. Ensure proper documentation of any changes, cancellations, or special requests on orders.
Cross-Functional Collaboration:
1. Collaborate with the finance team to resolve billing or payment issues.
2. Assist in tracking sales orders to ensure on-time delivery.
System & Process Improvement:
1. Utilise sales order processing software to streamline the workflow and recommend improvements.
2. Ensure compliance with company policies and procedures regarding order processing.
Qualifications and Skills:
1. Proven experience in sales order administration, customer service, or a related role.
2. Strong organizational skills with excellent attention to detail.
3. Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems.
4. Strong communication and interpersonal skills, both written and verbal.
5. Ability to multitask and work efficiently under pressure.
6. Knowledge of sales and supply chain processes is an advantage.
Education:
1. A Levels or equivalent (required).
2. A Degree in business administration, sales, or a related field (preferred).
What We Offer:
1. Competitive salary and benefits package.
2. Opportunities for professional growth and career development.
3. A supportive and collaborative work environment.
4. Monday to Friday 0830-1700hrs.
To Apply:
For the Sales Order Processing Administrator position, please submit CV and cover letter to [email/contact info].
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