We are looking for someone with excellent communication and administration skills to take on this key role at the heart of the Spike Island community.
An exciting opportunity has arisen to join the Spike Island team as Visitor Services Supervisor. This role will be responsible for overseeing the smooth running of our front of house functions. You will work closely with the operations and communications teams to ensure Spike’s community of studio holders, tenants, artists, and audiences have the best possible experience.
We are looking for someone with a proven track record of managing a diverse team to deliver exceptional customer services. You will have knowledge and experience of efficiently resourcing a busy cultural or public building. You will bring enthusiasm for working with the operations team and other staff members and will be a strong communicator with excellent line management skills. You will have a good grasp of different systems and the ability and drive to troubleshoot and problem solve.
This role also supports the Programming and Communications team to deliver engagement opportunities within the city, helping to develop Spike Island to reach out to communities that may not have visited our galleries or building before.
This is a varied role which is based on-site at Spike Island in the staff office and on reception. The role will involve working occasional evenings and weekends according to the needs of the organisation, for which time off in lieu will be provided. This permanent position is offered 0.6 pro rata (21 hrs per week). Salary: £27,500 per annum (FTE) [£16,500 pro rata].
HOW TO APPLY
The deadline to apply is Friday, 28 February 2025, at midday, 12pm. Interview date: Thursday, 6 March 2025. Interviews will be preceded by a building tour.
For more information and details on how to apply, please visit: Spike Island Jobs.
Spike Island is a Disability Confident Committed employer. We offer guaranteed interviews to applicants who meet the essential criteria for this role who identify as having a disability.
Spike Island values equity, diversity, and inclusion, and is committed to anti-racism and addressing inequality in the arts sector. We strongly encourage applications from people who identify as D/deaf, disabled or neurodivergent, come from disadvantaged socio-economic backgrounds and/or people of the Global Majority.
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