Contents Location About the job Benefits Things you need to know Apply and further information Location Birkenhead, North West England, CH41 6DA : Bootle, North West England, L69 9BN : St Helens, North West England, WA10 1UF : Ashton-in-Makerfield, North West England, WN4 8SS About the job Job summary Are you looking for a new challenge? Do you have leadership experience, great communication skills and enjoy coaching others? The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UKs biggest public service department, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives. Work and Health Services, Disability Services Decision Making and Working Age is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. The Operational Delivery Profession (ODP) is the largest profession in the Civil Service. ODPs 200,000 members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make the Department for Work and Pensions a great place to work. DWP will support you in further developing your professional knowledge and skills for this role and future career development. For this role you may be expected to undertake an Apprenticeship further details are included in the candidate pack. As a Senior Operational Leader, you will support the flexible, effective, personalised delivery of customer service, quality and performance across the site. You will provide senior management leadership, and effective use of resource, to ensure performance targets and customer objectives are met. You will drive people engagement across your team, set high standards for people leadership throughout the business and inspire colleagues through difficult situations, transform performance and build high performing teams. We are looking for people who can demonstrate our values and commitment to leadership which are based around Collaboration, Resilience and Inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable, and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do. This is a key role and we are looking for people who will help us deliver key leadership roles across the Departments Operational Delivery functions. Job description Key Responsibilities : Successful candidates can expect to be involved in a range of the following: An active member of your Senior Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes. Lead, motivate, support and encourage teams to operate flexibly, seeking feedback, listening and acting on this, setting performance standards and personalising services for our customers. Role model positive behaviours, effective leadership and encourage collaborative working between teams and directorates to drive innovation and service improvements across DWP. Contribute to business and people planning activities ensuring appropriate and effective deployment of people and resources. Accountable for the management of performance and service delivery within their business area, undertaking regular performance reviews with their colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement. Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability. Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation. Actively promotes health and well-being taking responsibility to maintain a safe and healthy working environment. Responsible for developing leadership capability through coaching and making full use of Operational Delivery Profession/Government Counter Fraud Profession learning & development products. Through role modelling positive behaviour and ways of working make DWP an inclusive place where people can be their best. Ensure compliance with DWP security and data protection regulations. All prospective applicants should fully consider the candidate pack before applying. Person specification ESSENTIAL CRITERIA : You have strong and effective leadership experience with an ability to communicate with clarity, conviction and enthusiasm with colleagues, partners and stakeholders to drive positive outcomes. You have experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery. You will have the ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation and ideas in support of long-term organisational vision. You can build trusting relationships with colleagues and a range of stakeholders, through effective working relationships with contracted, non-contracted and delivery partners outside of your organisation to achieve business outcomes through collaboration and innovative ways of working. You empower and encourage your diverse workforce, providing real opportunities for people to develop their strengths and innovate. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Working Together Communicating and Influencing Benefits Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP is a family-friendly employer and part-time and flexible working patterns within these hours may be available but must meet business needs which must include Monday and Friday as working days. Successful part-time candidates may be required to work full-time for specific periods to complete and consolidate training. This role is not being offered as a permanent home working contract. The full-time working week for DWP is 37 hours. You may be required to work at any time between the hours 8am and 8pm on any day between Monday to Friday and 9am to 5pm on Saturday. You will be given advance notice of your personal schedule. Location Applicants should select their location of preference at the application stage. Please note that applicants should apply only for suitable posts where they are able travel to and from their home office location daily within a reasonable time. Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed. Hybrid Working This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you following you taking up your post. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths. Application As part of the application process you will be asked to complete four behaviour statements (250 words). Further details around what this will entail are listed on the application form. The selection process will assess both what candidates are good at and what they enjoy to help us assess candidates behaviours, strengths and their potential. Shortlisted candidates will be invited to attend a blended interview of Behaviours and Strengths. Strong candidates will be able to present Level 3 evidence of: Leadership Level 3 (Lead Behaviour ) ; Managing A Quality Service Level 3 Working Together Level 3 Communicating and Influencing Level 3 For further details regarding Success Profiles can be found on our website here. STAGE 1 You will be asked to complete four behaviour statements (250 words) on the following behaviours. Leadership Level 3 (Lead Behaviour ) ; Managing A Quality Service Level 3 Working Together Level 3 Communicating and Influencing Level 3 The written evidence you provide must relate to your own experiences. If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in. It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain: What it was, How you approached the work/situation and what the Outcomes were, what did you achieve? Or What was the Situation ? What were the Tasks ? What Action did you take? How/what did you learn through a Review ? Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Leadership. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview. If you are successful with the sift of the written evidence for your behaviour(s), the final stage of the process is to be invited to an interview. STAGE 2 MS TEAMS LIVE INTERVIEW Blended Interview Preparing for the interview: You will need to provide photo ID prior to the interview. If you are invited to interview, you will receive an electronic notification to your Civil Service Jobs site. Once, you receive the invite to interview you will need to access the system and book yourself an interview slot. The interviews will be conducted by MS Teams, and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this. The interview will follow a blended approach and will last approximately 40 - 45 minutes. PLEASE NOTE: Full details of the behavioural questions will be given to shortlisted candidates 7 days in advance of the Interview. You will be asked a mixture of Behaviour and Strength questions. Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned. The interview will include a blend of: Behaviour and Strength based questions Civil Service key elements, of which you will be asked to provide examples of each of the 4 behaviours (Level 3) as detailed in this advert Leadership Managing A Quality Service Working Together Communicating and Influencing Communications will be electronic and/or by telephone therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed. If the questions have not been received prior to your interview, or you have queries about applying for this role please contact the vacancy holder via dwpwanohrecruitmentteam.wanohrecruitmentteamDWP.GOV.UK Please note you will still be able to refer to your notes in the interview to support you in answering, but you should not simply be reading from a script. After the interview Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held. If you have any questions about applying for this role, please contact: dwpwanohrecruitmentteam.wanohrecruitmentteamDWP.GOV.UK Reserve List You may be placed on a reserve list if your application is successful but we cannot immediately offer you a post, please note: If you accept an offer of a post, you will be expected to withdraw from any other live campaigns you have applied for, with DWP, at this grade. If you are offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances. If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list. Candidates are expected to stay in post for a minimum of 18 months before applying for any other internal lateral move. The Closing date for applications is 20 January 2025 at 23:55. Please ensure your application is fully completed and submitted by this deadline, late applications will not be accepted. The proposed timeline is as follows, however please note it may be subject to change. Sifting of applications to take place W/C 27 January 2025, Interviews to take place from W/C 10 February 2025 and results W/C 24 February 2025 Further Information Find out more about Working for DWP. A reserve list may be held for a period of 6 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. New entrants are expected to join on the minimum of the pay band. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via DWPrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : NOH RECRUITMENT TEAM Email : dwpwanohrecruitmentteam.wanohrecruitmentteamDWP.GOV.UK Recruitment team Email : dwprecruitment.grscabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCEDWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. 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