SENIOR MESSAGING ENGINEER
PERMANENT
HYBRID
Key Responsibilities:
* Maintain and manage core UC services, implementing improvements as necessary.
* Collaborate with IT management and other functional groups to design, develop, deploy, and administer collaboration services.
* Participate in product evaluations, system testing, and product lifecycle management.
* Enforce security controls when enabling new UC applications and features, while continuously documenting and maintaining these controls.
* Participate in both scheduled and unscheduled system maintenance, including change management, on-call, and off-hours systems support.
* Maintain a UC Service Catalogue detailing service definitions and the technologies utilized.
* Ensure governance of each UC application and feature, in line with Information Security and Governance (ISG) standards.
* Develop and maintain technical designs, standards, and process documentation for all UC applications and features.
Skills and Experience:
* Proven experience as a 3rd line Unified Communications Engineer.
* Expertise in designing, configuring, and implementing solutions within an organization.
* Proficiency in delivering, implementing, and supporting Microsoft Exchange (both Online and On-Premise).
* Experience in supporting Microsoft Teams.
* Proficiency in maintaining, supporting, and managing Cisco IronPorts (e.g., ESA).
* Experience with Mobile Device Management (MDM) technologies, preferably Workspace One.
* Strategic planning and decision-making skills to align IT with business objectives.
* Strong documentation skills.
* Ability to meet deadlines with a pragmatic approach to administration, governance, and risk management.
Benefits:
* Competitive salary
* Hybrid working policy
* Opportunities for professional development
* Comprehensive benefits package
Job Title: Senior Messaging Engineer
Location: Manchester, UK
Job Type: Permanent
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