Medical Secretary Trauma and Orthopaedics - Band 3
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources. The Medical Secretary is the hub of effective patient administration in the Business Unit.
Main duties of the job
The Medical Secretary:
1. Ensures a comprehensive secretarial and administrative service is provided to the medical staff and their supporting team
2. Provides cover for colleagues in their absence to maintain service levels
3. Notifies the Specialty Co-ordinator of any booking rule changes so that clinics and theatres are updated
4. Co-ordinates the elective access process with the Elective Access Clerk and ensures that all available capacity is used
5. Highlights current & future capacity problems (e.g. when referrals rise or case mix changes) to managers & clinicians
6. Works with the Specialty Co-ordinators regularly to ensure the whole of the patient pathway runs smoothly with minimal delays ensuring the Trust achieves locally and nationally agreed standards
7. Actively manages patient waiting lists and ensures patient pathways are updated to minimise validation backlogs and data quality issues
Person Specification
Qualifications
* Typing, Audio and Word/Text processing skills to RSA III or equivalent knowledge acquired through further experience
* GCSE English Language Grade C or equivalent
* Medical Secretary qualification
* AMSPAR - Medical Terminology Certificate
* Stage 1 - Management Development or equivalent
* D32/33 Assessor Award or equivalent
Experience
* Recent Medical Secretarial experience
* Knowledge of medical terminology
* Knowledge of PAS/Careflow
* Knowledge of 18 week RTT pathways
Knowledge
* Ability to complete tasks accurately and efficiently
* Ability to work on own initiative and prioritise workload to achieve deadlines
* Good written and verbal communication
* Ability to communicate and work as a team
* Competent Microsoft Word user
* Aware of the dignity in care agenda
* Ability to demonstrate key values and behaviours in line with the Trust Framework
* Validation of 18 week RTT pathway
Specific requirements
* Conscientious in standard of work produced
* Ability to work under pressure
* Clear understanding of the importance of confidentiality
* Adaptable to change and readiness to try new things
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year (pro rata for Part time)
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