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You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people’s lives through your work, this is the place for you.
Join Sonova. Create sense.
Hearing Wellness Advisor
Join Our Team as a Hearingcare Advisor
About Us
Experience enhanced hearing with Boots Hearingcare. We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. We are seeking enthusiastic individuals to join our team as Hearingcare Advisors. In this role, you'll advise and support customers, promoting our hearing services in-store. We offer full training, a competitive salary, and once in store you will be eligible to receive a monthly Bonus in addition to your base salary and other excellent company benefits.
About the Role:
This role will be based out of our brand-new World of Hearing store, which focuses on providing comprehensive hearing care services and products in a specialised, customer-centric environment. It is designed to offer an immersive experience that enhances the journey for individuals seeking hearing solutions. The World of Hearing stores typically feature the following elements:
* Innovative Technology: Cutting-edge hearing aids and devices are showcased, allowing customers to experience the latest advancements in hearing technology.
* Interactive Experience: Customers can interact with various hearing solutions and receive hands-on demonstrations to better understand the benefits and functionalities of different products.
* Personalised Service: Expert audiologists and hearing care professionals provide tailored consultations, ensuring each customer receives the most suitable hearing care solution based on their individual needs.
* Comprehensive Assessments: Advanced hearing tests and assessments are conducted to accurately diagnose hearing issues and recommend appropriate treatments.
* Education and Support: Informational resources and support services are available to educate customers about hearing health and assist them in making informed decisions.
* Comfortable Environment: The stores are designed to be welcoming and comfortable, creating a positive atmosphere for customers to explore their hearing care options.
This is a fantastic opportunity to develop a career within a retail health environment.
As a Hearingcare Advisor, you will:
* Provide customers with detailed information about our Hearingcare services.
* Offer personalised advice on ear health and hearing maintenance.
* Perform routine hearing screening tests and schedule assessments for our Audiologists.
* Assist customers with hearing aid maintenance and care.
* Promote and sell consumables and ear care products.
* Train in specialised Hearingcare services, including wax removal through Micro Suction.
* Support the Audiologist with other hearing-related health checks as needed.
* Help achieve store KPIs by keeping diaries busy with appropriate appointments.
* Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
* Foster great partnerships with in-store Audiologists and team members.
Person Specification:
* Confidence in approaching and engaging customers.
* Interest in store targets and a team player attitude.
* Ability to attend training at our Boots Hearingcare Academy.
* Self-reliance and accountability for personal learning and performance.
* Desire to become knowledgeable about hearing health and care pathways.
* Experience in a retail or healthcare environment is advantageous.
* Competence in using basic technology devices, such as iPads and computers.
Training
During your initial training, you will spend 5 individual weeks (around one week per month) away from home at the Boots Hearingcare Academy in Llandudno. All accommodation and expenses are fully paid for. You will also receive in-store and online training sessions. Once qualified, you’ll support our customers and in-store Audiologists, engaging actively with customers and providing specialised advice.
Boots Hearingcare is an equal opportunity employer.
At Boots Hearingcare, we unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.
“We Care, We drive innovation, We strive for excellence, We build the best team”
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