Permanent Position, Full Time, Working from Head Office
Reporting to the Head of Savings, you will be responsible for leading and developing the Customer Services Team to ensure that the Society offers a personalised, seamless and compliant service to its customers which is seen as “best in class”. You will be a champion of change, a strong team leader and committed to excellent customer service. As a key member of the team, you will support the Society’s strategic aims for the provision of Savings products by maintaining consistent high levels of personalised, compliant service to our Savings customers.
The main responsibilities of the Savings Team Leader include:
* Leading, managing and developing the Customer Services Assistants/Operational Administrators
* Proactively managing the Savings Department’s operational workload and breaks
* Providing market research and use own experience to make recommendations for products and pricing at Savings Product Committee meetings
* Work with the Customer Services Quality Assurance Champion to deliver either bespoke 1-1 or generic training because of feedback from quality assurance checking.
* Ensure any immediate complaints are handled effectively by following our procedures to deal with errors or queries and implement procedural improvements accordingly (in liaison with Compliance).
The ideal candidate will have:
* Previous experience in a similar role (team management and customer facing) within a Bank/Building Society (preferred)
* Strong direct customer services background
* Proven team leader experience (including work allocation and people management and performance, including appraisal process)
* Evidence of ability to manage day to day complaints effectively
* Excellent communication skills, both written and verbal
* A commitment to exceptional customer service and the inclination to progress and manage change
The Buckinghamshire Building Society is an equal opportunities employer and is committed to actively promoting diversity and inclusion.
Benefits - what we offer:
* Minimum 25 days holiday (33 days including bank holidays)
* Life assurance x4 salary
* Pension (employer contributes £2 for every £1 employee pays up to 10% salary)
* Salary exchange pension scheme
* Bupa Cashplan Membership
* Regular social events
* Paid volunteering leave
* Option of buying/selling 3 days annual leave per year
* Company sick pay up to 13 weeks
Job Types: Full-time, Permanent
Pay: Up to £29,500.00 per year
Additional pay:
* Bonus scheme
Schedule:
* Monday to Friday
Work authorisation:
* United Kingdom (required)
Work Location: In person
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