Job summary We are a friendly GP surgery working over two sites in Worcester and we are looking for reliable and motivated individuals to join our reception team. This roles primary location would be Lyppard Grange Medical Centre. Core hours of practice, are 7.30am - 19.00pm across 5 days. We are ideally looking for 37 hours across 5 days. This will include some 7.30am or 8.00am starts, and at least one 19.00pm finish. Previous applicants need not apply. Main duties of the job Candidates will need to have excellent communication skills and be computer literate. We are looking for someone who is confident in their ability, hardworking and someone who is eager to learn and shows initiative. Previous experience of working within a GP Practice would be helpful, but is not essential. About us Severn Valley Medical Practice is a well organised, forward thinking practice who offer a friendly atmosphere and competitive salary. We have a list size of approximately 21,800 patients in Worcester across two sites. We have a strong GP, ANP's and nurse team supported by management, admin and reception. Date posted 03 January 2025 Pay scheme Other Salary £11.56 an hour Contract Permanent Working pattern Full-time Reference number A4443-25-0001 Job locations Lyppard Grange Medical Centre Ankerage Green Worcester WR4 0DZ Job description Job responsibilities Main Duties of the Job:- Maintaining and monitoring the practice appointment system Arranging face-to-face/telephone appointment requests, visits/telephone consultations and directing callers to the appropriate healthcare professional Processing emails Creating Patient Tasks Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to practice staff as required, including word/data processing, filing and photocopying Job description Job responsibilities Main Duties of the Job:- Maintaining and monitoring the practice appointment system Arranging face-to-face/telephone appointment requests, visits/telephone consultations and directing callers to the appropriate healthcare professional Processing emails Creating Patient Tasks Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to practice staff as required, including word/data processing, filing and photocopying Person Specification Qualifications Essential Educated to GCSE level (or equivalent) English and Maths grade A to C Desirable Previous experience working in GP Practice NVQ level 3 customer service/administration Person Specification Qualifications Essential Educated to GCSE level (or equivalent) English and Maths grade A to C Desirable Previous experience working in GP Practice NVQ level 3 customer service/administration Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Severn Valley Medical Practice Address Lyppard Grange Medical Centre Ankerage Green Worcester WR4 0DZ Employer's website https://www.severnvalleymedicalpractice.co.uk/ (Opens in a new tab)