An excellent opportunity has arisen for a 1st line Service Delivery Analyst for a 6 month contract, with a view to extend.
Must have experience of working in a service desktop support environment, with skills in O365, Microsoft Windows OS, Active Directory, Microsoft Office, Desktops, printers, mobile support.
The Role:
* You will provide 1st line IT support within the Service Desk.
* You will be acting as the first point of contact providing 1st and 2nd line support to the company.
* Supporting and maintaining all new incidents and requests logged to the Service Desk.
* Provide on-site support and remote IT support to other UK offices.
* The position offers development (excellent training) in IT knowledge and communication skills in a multicultural environment.
* You must possess a driving licence as you will be required to travel to Alloa twice a month. The role is initially fully onsite for the first 2 months
Required skills:
* Experience of working in a 1st or 2nd level IT support
* Windows 10/11(essential) to include deskside & remote support - installation/Configuration/Support
* Dell Laptops/Desktops/Konica Printers Hardware support
* Windows Client OS
* Mobile Device Management (Intune)
* Active Directory administration (essential).
* Windows Server 2003, 2008R2, 2012, 2016, 2019 (advantageous).
* Microsoft Office 365
* Working to SLA and closing off tickets
* Networking (DHCP/DNS/VLAN/Routing) and Hardware Support
* VPN/Remote Access Support
* CAD applications (SolidWorks)
In return:
* Open, collaborative work environment.
* Excellent training and mentoring
* Endless opportunities to expand your skill set.
* Working on up-to-date technology.
* Possible permanent opportunity or contract extension
This role may suit candidates who hold the following job titles or key skills:
1st / 2nd Line Support, desktop Support, Service Desk analyst, IT Helpdesk
This position is for someone who is looking for a challenging but rewarding position.
How to Apply:
Send your CV to joanne.fletcher@edenscott.com
For alternative formats or accommodations, call for a confidential conversation.
Equal Opportunity Employer. Permanent UK work eligibility is required.
The organisation is an equal opportunity employer committed to creating an inclusive environment for all employees