Position Title: Sales Support Co-Ordinator
Department: Sales
Reporting To: Sales Support & CRM Manager
Based: Watford, UK
Role Overview:
To provide administrative support with the annual RFP Process and Sales Support Tools. To co-manage the RFP Process from beginning to end which will involve building collaborative relationships with internal and external customers, being responsible for updating and maintaining content management tools and loading hotel rates in a timely manner. Part of the Sales Support Hub, you will also be trained on other Sales Support Tools.
Job Responsibilities / Main Duties:
1. Own and manage in partnership with the National Sales and Database team the annual RFP Process to ensure an efficient and well communicated process.
2. Serve as the lead point of contact for all RFP submissions and ensure the timely and successful delivery of our solutions according to customer needs and objectives.
3. Ensure National/Global rates are loaded, tested and bookable on all Distribution Channels.
4. Develop and maintain productive, service-focused relationships with external and internal customers, representing the company and becoming a known point of contact.
5. Update and maintain Content Management Tools.
6. Provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner.
7. Where appropriate, identify new sales opportunities.
8. Assist with the general administrative housekeeping and maintenance of accurate client data, preparing and presenting reports to agreed deadlines where appropriate.
9. Develop and utilise a working knowledge of Leonardo Hotels UK and Ireland sales team members, their accounts and territories in which they operate.
10. Develop and maintain working knowledge of Leonardo Hotels products and services and keep abreast of industry changes.
Requirements for the Role:
Essential:
* Team Player
* Plans, organises and uses a systematic approach to get things done.
* Manages time and resources effectively.
* Prioritises actions and manages tasks through to completion in a timely manner.
* Strong problem-solving skills.
* Process driven with the ability to co-ordinate large amounts of data.
* Strong knowledge of Microsoft Office software in particular Excel.
* Develops positive working relationships at all levels.
* Communicates openly and clearly both verbally and in writing.
* Continues to be productive in changing and challenging circumstances.
* Acts quickly and positively to new situations.
Desirable:
* Previous hospitality experience.
* Knowledge of Opera PMS systems to include Sales & Catering.
* Understanding of all booking distribution channels.
* Salesforce CRM experience.
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