1. Candidate should have SC or Eligible
2. Must Have Skills: Palo Alto in Azure environment
Duration: 12 Months
Language: English
Location: Birmingham, UK
Onsite: Hybrid (twice a week) – Solihull Homer Road
Job Description:
Purpose:
The networks support team provides services to a wide range of customers across all sectors. Each team member can support multiple customers.
Key Responsibilities:
* Action, update and resolve logged support incidents in line with SLA commitments.
* Carry out regular system checks within required timescale.
* Undertake appropriate system housekeeping activities.
* Participate in a rota for out-of-hours support.
* Deploy approved system changes.
* Produce and update support documentation.
* Produce regular reports.
* Management and administration of backup systems.
* Provide support for Business Continuity activities.
Essential Skills & Experience (Technical):
* In-depth knowledge and extensive experience in the design, management, and support of networks in customer Data Centres or Cloud environments.
* Extensive experience and knowledge of network security devices and configuration (Cisco ASA, CheckPoint, Palo Alto, Fortinet or similar).
* In-depth knowledge of VPN technologies (Cisco, CheckPoint, Palo Alto).
* Extensive knowledge of network switches (Meraki, Cisco, Aruba).
* Core network skills to include routing (OSPF, BGP, MPLS, etc.), switching (VLANs, STP, Stacking, etc.).
* Strong understanding of corporate LAN and WAN data networks.
* Knowledge of WAF (Cloudflare, Azure).
Essential Skills & Experience (Non-Technical):
* Commitment to delivering a quality service.
* Excellent communicator, able to articulate issues and solutions to customers, third parties, and internal contacts, both written and verbally.
* Able to take responsibility for tasks and see them through to satisfactory conclusion, even when this requires support from other people/teams.
* Ability to prioritise/reprioritise effectively and develop contingency plans.
* Able to work to agreed standards and practices.
* Can identify broken processes and draft solutions.
* Understands customer needs as well as service commitments and can deliver to them.
* Able to produce high-quality documentation.
* Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable.
* Good knowledge of Microsoft Visio and experience creating network documentation.
* Experience operating in a change control and configuration management environment.
Desirable Skills / Experience / Qualifications:
* Azure (AZ-700/AZ-104) or AWS Certification (Certified Advanced Networking).
* CCNP certification or equivalent experience.
* Experience supporting Meraki wireless networks.
* Experience of Virtual Data Centre networking e.g., Amazon AWS & Azure.
* Experience using network management and monitoring tools.
* Knowledge of IDS/IPS, RSA, TACACS, ISO27001/PCI.
* Understanding and experience of VoIP technologies.
* Current UK Driving licence.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £60,000.00-£63,000.00 per year
Experience:
* Palo Alto in Azure environment: 5 years (preferred).
* Technical Specialist: 9 years (preferred).
* Network Security: 5 years (preferred).
* Data Centre networking: 4 years (preferred).
Licence/Certification:
* SC Clearance (preferred).
* Certified Advanced Networking (preferred).
* AWS Certification (preferred).
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