Salary
Grade 4 - £24,790 to £25,183 per annum, enhancements for weekend working where appropriate
Hours
37 Hours per week - may include evening and weekend working
Contract
Fixed term
Location
Jubilee2 Leisure Centre, Newcastle-under-Lyme
About the job
To promote and increase membership sales (fitness and swimming lessons) within the Jubilee2 and communicate directly with customers to assists in Customer eruption.
To drive customers to access services digitally through the website, App or by using booking kiosks. To act as the first point of contact for customer access at Jubilee2 and fulfil routine and complex requests, respond to enquiries, perform routine and complex transactions and offer excellent customer service.
Main Duties and Responsibilities
To offer excellent customer service and deal with customer enquiries through either face to face, over the phone and e-mail in a professional manner.
Manage all customer contacts and contribute to the generation of sales leads, ensuring lead generation tools are used to capture potential customers details for follow up calls and maximise the opportunity for the cross selling of services and activities.
To contact lapsed customers prior to the notice period and encourage them to stay as a customer of Jubilee2, using agreed incentives to do so.
Operation of the Gladstone Management System as appropriate, general clerical and financial duties and undertake call-backs as required.
Process and authorise financial transactions, issuing receipts for leisure activities and services, accepting cash and card payments where appropriate.
Participate in performance development reviews; personal and workforce development; and undertake Key Performance Areas agreed between the employee and the line manager and report performance levels to the line manager.
Carry out all duties related to delivery of Jubilee2 services using relevant ICT systems effectively to an increased uptake of membership sales and swimming lessons.
To maintain strict confidentiality at all times and adhere to GDPR legislation and service guidelines on the use of data.
Control of entry to Jubilee2 and emergency evacuation responsibilities.
Requirements
To work shifts to meet the needs of the service that will include evenings, weekends, and bank holidays.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions.
We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country.
Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages.
Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave (plus the option to purchase additional leave), plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
Andrew Murfin - andrew.murfin@newcastle-staffs.gov.uk
Closing date
Sunday 6 April 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
Wednesday 16 April 2025