Location: Homebased (Covering face to face support in Watford and surrounding areas) Contract: Fixed term until 31 August 2025 (with potential to be extended or made permanent) Salary: £28,639 - Increasing to £32,612 following successful completion of a 6 months probation period Closing Date: 10 December 2024 The role Part of the eVisa team, the Client Adviser is a new and exciting role at Migrant Help. You will provide practical support to vulnerable citizens through information giving, advice and provision of technology and assistance to help make their transition to the eVisa scheme. You will be providing advice, guidance and assistance to complete and support applications to create a UK Visas and Immigration (UKVI) account and access your eVisa. You will contribute to the overall success of the organisation in accordance with Migrant Help’s aims and objectives, by providing high quality service to clients. If you are an excellent communicator, have skills in liaison and negotiation with other agencies on behalf of clients and are looking for an exciting role within a charity that is making a difference, we’d love to hear from you Role responsibilities Provide advice for applicants wishing to set up a UKVI account. This may be face to face, via phone or video conferencing. Raise awareness of the requirement to apply for a UKVI account through social media, communications and engaging with migrant communities. Provide advice, information and support to vulnerable clients, within the specification of the Grant agreement with the Home Office in a variety of outreach and engagement settings. Provide a support service to clients to complete UKVI account applications online and ensure that all applicants are aware of eligibility criteria. Provide outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region. Ensure Migrant Help’s Safeguarding policy and procedure is implemented where necessary. Deliver community engagement activities to a high standard and ensure that applicants fully understand the information provided. Work with host organisations to a high professional standard ensuring excellent communications and productive partnership working. Ensure accurate records are kept on the eVisa database. Provide statistical information on the number of clients and nature of cases and provide regular reports to the team. Monitor service provision to ensure that it reaches the widest possible client group. The experience and skills you need Experience of providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations Experience of working with vulnerable clients Community engagement and presentation skills with the ability to communicate to groups Ability to work empathically with people facing transition and uncertainty Ability to explain complicated information to clients including the use of an interpreter For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.