University Hospitals Coventry and Warwickshire NHS Trust
To provide comprehensive and confidential administrative support for a specific part of the administrative service/project within the department in accordance with Departmental, Trust and National Standards, Policies and Procedures. To provide efficient admin support to the Department.Please be advised this position is not eligible for sponsorship.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
* Book new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets.
* Ability to understand reports and interpret to ensure appointments are booked correctly, appropriately and recognising capacity requirements.
* Record patients on the patient administration system according to data quality standards and the Patient Access Policy.
* Understanding of RTT and FDS, ensuring pathways are followed and completed.
* To act as a point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods.
Job responsibilities
* To ensure, wherever possible, that all documentation is up-to-date.
* In an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.
* To continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed including obtaining information using systems including Revenue Cycle, Powerchart, Appointment Book etc. and share ideas for potential service improvement.
* To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service.
* Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day-to-day supervision where required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Admin Manager, Ophthalmology and Breast Surgery
University Hospitals Coventry and Warwickshire
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