Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are looking for a NHS administrator to work in the Thurrock Locality 0-19 Family Hub team. This is a new post and the successful candidate will support the Health Visiting team with their administrative processes
The post holder will preferably but not essential have experience of working in the NHS and for a variety of services and be able to articulate their administrative and personal skills that will support them in these roles.
The base for the post holder will be within the Thurrock Health Centres.
Main duties of the job
Key Responsibilities:
1. Maintaining efficient systems to support the Health Visiting team. 2.Dealing with routine enquiries in a pleasant and helpful manner,
communicating relevant information to stakeholders, referring to others as appropriate
3.Responsible for compiling and producing computer generated letters with minor amendments.
4. Typing of letters, papers and reports as required by your manager.
5. To highlight any operational concerns regarding administrative systems so that they can be reviewed.
6. To ensure a safe working environment as indicated by your manager.
7. Ensure that office supply levels are monitored
8. Able to work on own initiative, prioritising work, within defined policies and procedures to set timescales.
9. Have a flexible adaptable approach to work in order to meet various
deadlines.
10. To carry out other appropriate delegated duties as required
Working for our organisation
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).
Detailed job description and main responsibilities
Duties and responsibilities include:
1. Receive and make telephone calls as required. Divert calls and take
messages ensuring accuracy of detail and prompt appropriate delivery
2. To present a calm and friendly image to clients.
3. To monitor and record all visitor details
4. Promote the image of the department, checking that notices and leaflets are up to date and well presented
1. Computer/Administration
1. Input patient data onto relevant system. Being able to retrieve reports from Electronic patient records as requested by the multi-disciplinary team.
2. Liaising with IT Department concerning problems with soft / hardware.
3. Demonstrate office systems and department requirements to new starters.
4. Undertake research and development as directed.
5. To participate in audit as requested.
2. Communication
1. Recognising and responding to clients who have communication barriers.
2. Ensure an effective and efficient front of house service is provided to patients and any other visitors to the clinic area.
3. Deal with all general enquiries, communicate procedures and make new and follow-up appointments.
3. Specific Tasks directly related to the post:
1. To undertake mandatory training as required.
2. To maintain an updated record of training sessions attended and learning experiences/outcomes.
3. To undertake and participate in the appraisal and personal development plan system to enable a focus on personal and professional development.
meetings and other meetings as requested by the manager
Please see the attached job description and person specification for further details on this vacancy.
Person specification
Qualifications
Essential criteria
2. Maths and English level 2 or equivalent
3. qualifications in the area of which the role aligns with
Skills
Essential criteria
4. Basic awareness of IT and IT skills.
5. Good verbal and written communication skills in a customer focussed environment
Desirable criteria
6. Admin experience
7. Use of systemOne or similar
Knowledge
Essential criteria
8. Interest in maintaining efficient administrative systems.
9. Maintain confidentiality/data protection.
Desirable criteria
10. Previous experience of working in an administrative environment using computerised data systems
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
11. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
12. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
13. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
14. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.