Crown Gas & Power is a business energy supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, utility connections, and our first-class customer service.
Since our inception in 2001, our people have put all their efforts into providing energy to businesses across the UK. We encourage everyone in the business to share their ideas, successes and struggles to help achieve a common goal. Our culture is based around open doors and friendly faces and our people are honest, welcoming and relaxed. We are looking to hire likeminded people to join a friendly, customer-centric business with ambitious growth plans.
* Flexitime
* Free parking
* Onsite gym
* Exciting social and team building events
The role
Our Credit Control team has a requirement for a new Credit Controller with a primary function of collecting debts through a first-class customer service. As an independent energy provider, our strength is in the quality of our service reflected in the knowledge and enthusiasm of our team.
The candidate will be joining a very motivated and dedicated team which thrives on helping our customers to minimise payment arrears. Due to the direct communication we have with our customers, the Credit Control team represents the Company in every interaction, so professionalism is of the utmost importance in this role.
Responsibilities
* Responsible for own ledger ensuring all customers adhere to their payment terms.
* Develop relationships with customers and solve any queries concerning their accounts.
* Recover outstanding debt by means of repetitive chasing.
* Identify and monitor customers who pose a financial risk.
* Send overdue customers for disconnection whilst working within strict credit control processes.
* Identify ways in which the current processes and procedures can be improved.
* Ad hoc reporting.
Preferred skills
* Self-motivated.
* Excellent verbal and written communication skills.
* Good arithmetic skills.
* Computer literate with moderate Excel and strong Outlook skills.
* Excellent attention to detail.
* Good at working as part of a team and individually.
* Excellent organisational and time management skills.
* Industry experience.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions are regularly reviewed to ensure they are an accurate representation of the post.
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