Senior CRM & Field Service Operations Administrator
Hours: 9:00 am – 5:30 pm
Holiday: 33 days per annum
The Senior CRM & Service Channel Administrator will be responsible for the configuration, administration, and optimisation of our CRM and field service management platforms. You'll ensure seamless scheduling, asset tracking, reporting, and communication between engineers, clients, and internal teams. A strong technical skillset combined with operational knowledge of service workflows is essential.
Key Responsibilities:
CRM & Service System Management
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Administer and continuously improve the company’s CRM and field service platforms (e.g., simPRO, ServiceM8, Salesforce Field Service, etc.)
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Manage user roles, permissions, automations, workflows, and system integrations
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Ensure service requests, PPM schedules, emergency calls, and work orders are efficiently logged, scheduled, and resolved
Scheduling & Dispatching Support
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Oversee the scheduling engine and dispatch process to optimise engineer productivity and reduce response times
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Monitor live job statuses and engineer capacity in real-time
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Collaborate with service desk staff to resolve scheduling conflicts and maximise job coverage
Data Management & Reporting
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Maintain accurate client, site, asset, and service data across all platforms
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Generate, analyse, and present reports on...