We’re on the lookout for a Money Matters Advisor to join the believe housing team on a permanent basis.
This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge, and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.
Although this role is advertised as full-time, we will consider part-time, job share, and alternative working pattern proposals where possible.
We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.
Where and when you work is flexible depending on the demands of your role, our customers’ needs, and your individual work preference (as agreed with your manager).
Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.
About the Role
The Money Matters Advisor will provide comprehensive advice and support to customers in relation to welfare benefits, money management, and financial inclusion with the aim of maximising income and minimising and managing debt. Working alongside internal teams and external partners, you will deliver a pro-active, customer-focused service that will support and enable customers to pay their rent and protect their tenancy.
The successful candidate will:
1. Assist the Money Matters and Tenancy Sustainment team leader to provide an in-depth quality welfare benefit and money guidance service.
2. Support and advocate for our customers by exploring options and implications so that those accessing our service can make informed decisions. Ensure income maximization for the customer through the appropriate take-up of income, including those relating to welfare benefits.
3. Maintain detailed case records.
4. Refer customers for additional services such as employability, money advice specialists, and partner services.
5. Support and advocate for customers with appeals against unfair welfare benefit rulings.
6. Contribute to the development and delivery of money management and budgeting courses and campaigns for both staff and customers to publicise welfare benefit reforms and wider financial inclusion themes including bank accounts, credit unions, and direct debits.
7. The post holder will be required to work across all believe housing locations.
What’s on Offer?
Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.
As well as a competitive salary of £33,079 - £34,351 per annum, some of our top benefits and rewards include:
* 31-33 days of annual leave
* Working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
* Believe housing is committed to providing a first-class pension offer with employer contributions into the local government pension scheme (LGPS), which is currently equivalent to 27.1% of your gross salary
* Up to four days paid volunteering leave each year.
Apply Now
If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you.
Here at believe housing, we are a disability confident employer. If you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
If you wish to find out more about this opportunity, contact Gavin Coleman, Money Matters & Tenancy Sustainment Team Leader at gavin.coleman@believehousing.co.uk
Closing Date: 23.59pm on Sunday 6 October 2024
All applicants must go through our website. To apply, please visit current housing association vacancies | believe housing
Interview date to be confirmed.
Previous applicants need not apply
Job Types: Full-time, Permanent
Pay: £33,079.00-£34,351.00 per year
Benefits:
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Paid volunteer time
* Referral programme
* Sabbatical
* Sick pay
* Store discount
* Work from home
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Seaham
Application Deadline: 06/10/2024
#J-18808-Ljbffr