Job Description We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best-in-class customer implementation process within Mobile Operations. Customer Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders. Manage customer expectations always – quoting realistic timeframes to complete tasks, in line with workload. Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders. Order Processing Processing of all Group Mobile Orders- New, Resign, Migration & Ports Management of CRM (Salesforce) opportunity’s for order requests ensuring guidelines are adhered to in line with company requirements I.E Paperwork, credit Vetting, commercial approval. Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams Providing full support to all sales team, to ensure you are the dedicated agent between POS and Service Delivery Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered. Management of all Numbers Ports and success checks, where appropriate. Raising stock cases, where applicable within each order. Maintaining systems / databases with accurate records in line with processes and procedures Updating of all assets in line with company guidelines and billing requirements. Continuous learning of Company Product portfolio and tariffs. Work closely with Network providers to process and trouble shoot where required. Continual improvement – working with key stakeholders to identify process or procedures, providing evidence of changes that enhance a best-in-class Service Delivery operation. Identify training needs, via ensuring yourself and the team are up to date on Company product portfolio and tariffs. KPI Aware of company connection targets and business growth strategy. Achieving and exceeding of company set KPI metrics. Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.