Job Description
Job Summary for Head of Operations:
We are looking for an experienced and proactive Head of Operations to lead and oversee all operational activities within a growing business. The ideal candidate will have a strong background in managing multi-utility operations, with a proven track record of optimising processes, ensuring the successful delivery of projects, and improving customer satisfaction across a variety of sectors. You will be a natural leader, capable of managing teams, driving efficiency, and ensuring the operational success of a growing business. If you are someone who thrives in a fast-paced, results-driven environment and has deep expertise in the utility sector, we would love to hear from you.
Key Responsibilities for Head of Operations:
* Oversee and manage all day-to-day operations within the multi-utility sector, ensuring the successful delivery of infrastructure projects and services to the residential, commercial, industrial, and renewable clients.
* Work closely with the senior leadership team to develop and implement operational strategies, ensuring alignment with the company's overall goals and business objectives.
* Lead large-scale utility projects, ensuring they are completed on time, within budget, and meet the highest quality and safety standards. Manage risk and troubleshoot any issues that arise during project delivery.
* Continuously assess and improve operational processes, implementing best practices to drive efficiency, reduce costs, and enhance service delivery.
* Build, lead, and inspire a high-performance operations team, focusing on developing talent and fostering a collaborative and innovative work environment.
* Ensure that all operations comply with industry regulations, health and safety standards, and internal policies to maintain a safe working environment for all employees and clients.
* Foster strong relationships with key clients and stakeholders, ensuring customer satisfaction and delivering tailored multi-utility solutions that meet their needs.
* Oversee operational budgets, monitor expenditures, and implement cost-effective measures while maintaining quality and service standards.
* Provide regular updates to the senior leadership team and stakeholders, highlighting key operational metrics, challenges, and successes.
Key Skills and Competencies for Head of Operations:
* Minimum of 5-10 years in senior operations management roles within the utility, construction, or infrastructure sectors, with a focus on multi-utility services (electricity, gas, water, telecom).
* Demonstrated ability to lead cross-functional teams, drive performance improvements, and deliver high-quality operational results.
* Strong background in overseeing large-scale, complex projects from initiation through to successful completion.
* A track record of identifying and implementing process improvements to increase operational efficiency, reduce costs, and enhance client satisfaction.
* In-depth knowledge of industry regulations, compliance standards, and health and safety practices.
* Experience managing operational budgets, with the ability to make data-driven decisions and implement cost-saving measures.
* Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
* Ability to adapt to changing market conditions and resolve operational challenges with a proactive, solution-oriented approach.
Benefits
* Bonus and Commission: to be negotiated
* Car or Car Allowance: Up to £12k per annum
* LTIP: to be discussed
* Entitled to participate in the Employee Ownership Trust (EOT) Bonus Scheme
* Pension Scheme
* Group Life Insurance
* Annual Health Screening
Only suitable candidates will be directly contacted about this position.
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