Job Summary
The Branch Administrator plays a crucial role in ensuring the smooth operation of our branch office. This position involves a variety of administrative and clerical tasks that support the overall efficiency of the branch. The ideal candidate will be detail-oriented, possess strong organisational skills, and have a solid understanding of office procedures and software applications.
Responsibilities
1. Perform data entry tasks accurately and efficiently to maintain up-to-date records.
2. Manage clerical duties including filing, photocopying, and scanning documents.
3. Assist in the preparation of reports and presentations using Google Suite.
4. Maintain office supplies inventory and place orders as necessary.
5. Handle incoming calls with professionalism, demonstrating excellent phone etiquette.
6. Support financial operations by managing invoices and transactions using QuickBooks.
7. Coordinate meetings and appointments for branch staff, ensuring all logistics are organised.
8. Provide administrative support to management as required, contributing to various projects.
Skills
1. Proficient in data entry with a high level of accuracy.
2. Strong clerical skills with experience in an office environment.
3. Familiarity with computerised systems and software applications, particularly QuickBooks and Google Suite.
4. Excellent organisational skills with the ability to prioritise tasks effectively.
5. Strong administrative capabilities, ensuring all processes run smoothly.
6. Demonstrated phone etiquette, providing a positive experience for callers.
This role is essential for maintaining the operational integrity of our branch while providing support to both staff and clients alike. We are looking for a proactive individual who is eager to contribute to our team's success.
The Branch Caseworker position will initially be set at a 12-month fixed term appointment with a view to renewing the agreement to a permanent post. The successful applicant will undergo a 3-months probationary period.
The successful candidate will ideally have experience within trade unions or another equivalent UNISON Branch.
Amongst other duties commensurate with the job description, the role will be to primarily assist the branch with:
1. Providing quality representation at disciplinary, grievance, sickness absence meetings and other aspects of membership representation as instructed by the Branch.
2. Building sustainable union organisation through the recruitment, training and development of stewards. This will include mentoring and shadowing stewards.
3. Assisting with general Branch administration duties.
The postholder will ultimately be responsible to the NUH&AS UNISON Branch Secretary.
As the Nottingham University Hospital is a 24-hour service, the postholder will work where the requirements of the members and the Branch, which may require occasional nights and/or weekend working. You will need to be prepared to travel across all Nottingham University Hospital campuses, in order to meet members at their workplaces. It is beneficial that the appointed person has their own transport.
To undertake this role you must have good interpersonal and IT skills, excellent administrative and organisational skills and a good understanding and knowledge of the trade union movement.
The successful candidate will bring their experience and skills in one-to-one representation, communications and organising.
To undertake this role, you will need to be able to demonstrate experience and knowledge of the Trade Union and Labour movement.
Previous experience of representation within a TU branch is essential.
ERA Certified with a minimum of 2 years remaining on certification is essential.
The Branch Caseworker must have a clear understanding of and commitment to equalities. They will be highly focused on providing member satisfaction with the service provided. They will have enthusiasm and commitment which motivates lay activists, new stewards, members, and potential members.
Job Type: Part-time
Pay: From £12.08 per hour
Expected hours: 22.5 per week
Benefits:
1. Company pension
2. Discounted or free food
3. Free parking
4. On-site parking
5. Sick pay
6. Transport links
Schedule:
1. Flexitime
2. Monday to Friday
Education:
1. GCSE or equivalent (preferred)
Experience:
1. Customer service: 1 year (preferred)
2. Administrative experience: 1 year (preferred)
Language:
1. English (preferred)
Licence/Certification:
1. Driving Licence (preferred)
Work Location: In person
Application deadline: 21/02/2025
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