Job Purpose
1. Manage day-to-day operations in the client account, including overseeing the cleaning and covering of sites as required.
2. Hold area holiday planner & ensure cover is in place for all planned absences
3. Create, maintain & update Audit schedule
4. Conduct audits on sites to ensure compliance with cleaning standards.
5. Create & implement any action plan required following an audit fails or site escalations
6. Plan & complete all additional works requested by site within agreed timescales & to budget agreed
7. Create, complete & update actions plans for any audit fails or site escalations & keep all parties up to date
8. Communicate standards and KPIs clearly to the team.
9. Conduct monthly site visits to check on service performance, support staff needs, and client liaison on all sites. Recruit, select, and develop a team to cover and clean sites effectively.
10. Provide support for business needs and adjoining accounts as directed by the Operations Manager.
11. Ensure all colleague training is up to date including inductions, refresher training, machinery & tool box talks
12. Ensure all site compliance documents are up to date & completed – where appropriate.
13. Ensure all risks, hazards & incidents are reported, investigated & any remedial actions completed.
Candidate’s background & experience
14. Multi-site Cleaning management experience, ideally experience with mobile cleaning and retail environment
15. Strong degree of flexibility with regards to travel
16. Strong auditing experience
17. Full UK driving license.
18. Highly operational with a commercial focus.
19. Results focussed with the ability to hit KPI’s
20. Happy with overnight stays where required
21. Ability to manage direct reports, ensuring cleaning standards are met
Candidates need to be fully prepared to be hands-on when required.