This is your chance to shape and drive a thriving IT Service Desk team while staying hands-on with the tech you love.
We’re looking for a dynamic Service Desk Team Leader to take the reins of our support team, based in Portsmouth (3 days a week in the office). Whether you're an experienced team leader or a Senior Service Desk Analyst ready to take that next step into leadership, this role is your opportunity to shine!
You’ll split your time between leading and mentoring a talented team of 1st and 2nd line engineers and getting stuck into hands-on support yourself. You'll manage everything from complex technical escalations and ticket allocation to staff 1-2-1s and reporting on key performance metrics.
50% Hands-On Support : Get involved in 1st/2nd line technical support, helping the team resolve desktop, laptop, and other IT infrastructure issues.
~Help your team grow by conducting 1-2-1s and supporting their development.
~ Be the go-to escalation point for those trickier support challenges and technical queries.
~ Work on reporting and KPIs, ensuring everything runs like a well-oiled machine.
Portsmouth (hybrid working, with 3 days in the office)
Development : This role offers plenty of opportunities for career growth as the company continues to expand.
Excellent benefits, including Gym Discounts, Life Assurance, EV Scheme & 24/7 Online GP/Dental Service
Experienced Service Desk Leader or a Senior Service Desk Analyst ready to transition into a leadership role.
You’re passionate about delivering excellent IT support and have a strong track record in 1st/2nd line support roles.
You know your way around desktop support, laptop builds, and common troubleshooting tools.
You’ve got experience with ticket management systems and understand the importance of SLAs and KPIs.
it’s a chance to lead, inspire, and grow in an exciting IT environment. You'll be working in a company where people matter, and success is driven by collaboration, innovation, and commitment to excellent service.
If you're ready to step up and lead a service desk team while staying hands-on, we'd love to hear from you!