Are you an ambitious professional looking to take your career to the next level in a world-class resort setting? Hilton Grand Vacations in Ballater, Scotland, is seeking an outstanding Resort Administration Supervisor to join our dynamic team. This role offers a fantastic opportunity to ensure flawless operations and deliver outstanding service to our guests. As a Resort Administration Supervisor, you will:
* Ensure all pre-arrival information is produced and distributed to guests and relevant departments, strictly adhering to brand standards.
* Support the promotion of activities and events targeting time ownership guests.
* Respond to and analyze guest responses received through SALT surveys, ensuring we continuously improve our services.
* Ensure the posting of weekly miscellaneous revenues, such as grocery packs.
* Maintain daily communication with maintenance and housekeeping departments in the absence of the Resort Administration Manager.
* Align with the purchase order procedure, ensuring deliveries are checked upon receipt and discrepancies are addressed.
* Assist with the maintenance of lead management processes, such as address changes.
* Liaise with owners' debtors in accordance with current guidelines.
* Report any defects, damage, or hazards in the working environment.
* Carry out all duties in a safe manner, ensuring the health, safety, and welfare of yourself, other staff members, guests, and other persons on the premises.
* Respond to customer problems and ensure a high standard of service is delivered in a friendly and personalized manner.
* Ensure outstanding Customer Relations/Customer Service within the Front Office.
* Be available outside normal working hours to handle any unusual reservation situations that may arise.
* Have knowledge of legislation relating to guests, including the Hotel Proprietors Act.
* Be fully conversant with the resort fire and evacuation procedures, your role as a fire coordinator, the resort security procedures, and the Company's purchasing procedures.
* Ensure all reservation systems are kept fully up to date and communicate any last-minute changes with all affected departments.
* Improve rental revenues and ensure relevant reports are produced and circulated.
* Liaise with the Finance department to ensure weekly and monthly reports are prepared and presented.
* Ensure all department colleagues are aware of revenue targets and are kept informed of performance results.