Customer Service Administrator Annual Salary: £24,000 plus discretionary 10% bonus Location: Between York/Selby on a bus route Job Type: Full-time We are currently in an exciting period of growth and are seeking a Customer Service Administrator to join our client. This role involves supporting the Customer Services team in all aspects of office administration to help deliver first-class service. The ideal candidate will be experienced in a busy office environment, possess excellent communication skills, and have a strong desire for self-development. Day-to-day of the role: Accurately and timely process orders. Manage inbound and outbound customer calls relating to orders and product queries. Perform data input and maintenance to ensure accuracy and efficiency. Proactively reach out to manage customer relationships and highlight any additional support needed to maximise customer retention. Follow standardised procedures and meet deadlines, including fully documenting all customer complaints and interactions in our CRM system to meet departmental SLAs. Liaise with 3rd party partners to ensure timely deliveries. Undertake other office duties as and when required. Required Skills & Qualifications: Proven background in Customer Services, ideally within a similar industry. Strong interpersonal communication skills, both oral and written. Experience in complaint handling. Proficient in IT/Office software Excellent attention to detail and accuracy. Flexibility to meet business needs. Self-motivated individual who can work well in a team and adapt to a rapidly changing environment. Benefits: Annual 10% discretionary bonus (based on company and personal targets). Pension scheme. Private healthcare. Free onsite parking. 25 days annual leave.