Description Develop a programme of work ensuring that projects are issued, monitored, delivered (to cost and time) in accordance with legislative, regulatory, technical standards, policies and procedures. Manage the performance of the supply chain to ensure key contract objectives are delivered. Act as a key advocate for the contract with senior representatives from local authority organisations to promote activities. Manage the Site Manager team to optimise operational activities thus ensuring key business objectives are delivered. Manage the Site Manager team ensuring the highest standard of customer service and safety standards are delivered, providing assurance though audit and inspection, taking appropriate action to address areas of improvement. Support the Area Manager in identifying areas for improvement, leading on initiatives as appropriate. Manage direct reports in accordance with company policy (e.g. attendance, performance reviews). Maximise staff engagement through actively contributing at team talks, address staff issues, identifying development needs, deliver as appropriate toolbox talks, safety briefings and team briefs. Investigate and resolve customer queries, claims and complaints in an expedient and professional manner. Undertake or assist with incident reporting, investigations, submission of final reports as well as close out of remedial actions. Continually monitor operative’s performance and foster a culture of team working and safety, creating a culture of zero tolerance of safety and compliance breaches and working towards Injury Free Environment. Carry out standby and call out duties as required. Carry out any other reasonable duties appropriate for the role. Deputise for the Area Manager as and when required li-JK1 Responsibilities Develop and manage a programme of Work. Authorise Routine Operations. Authorise and issues Deep excavation permits. Investigate and resolve Customer Enquires and Complaints Undertaker and assist in incident investigation. Carry out any other reasonable duties appropriate to the role Qualifications Knowledge, Skills, and Experience: Essential Experience working in the gas industry. Experience in Site Supervision (utilities) Competent person for Routine operations. Desirable Authorising Engineer Registered on Costain Temp Works registers as Temporary Works Supervisor Experience Managing a programme of works. Qualifications: Essential SHE Gas Module 1: SCO Core SMSTS Temporary Works Supervisor Module 4: Routine Operations Desirable Temporary Works Coordinator Module 3: Non-Routine Operations