Location: Manchester City Centre Office – Hybrid Working option available
Are you ready to write your next chapter?
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
We’re looking for a Collections Agent to join our ever-evolving SMB Collections team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Our Collections teams support our Global Business customers, managing accounts with a strong focus on cash collection and aged debt clearance.
Our teams work Monday–Friday between the hours of 9 am - 5 pm. We offer a hybrid working model split between working in our Manchester city centre office and home working so it's good for work-life balance, and there are optional overtime opportunities available.
What you’ll own
You’ll be part of a high performing, fast-paced team who always strive to exceed cash and quality targets whilst operating in line with FCA, DPA and Banking Code Regulations.
You will strive to exceed cash and reduction of debtors targets whilst maintaining excellent customer experience. You will be working across multiple platforms and systems with the aim to provide a first-time resolution service to a portfolio of corporate customers.
What you bring
* Excellent customer service skills with experience of negotiation and influence
* Excellent verbal and written communication
* Any previous exposure to working in a targeted driven environment
* Understanding of Direct Debits
* Sound knowledge of debt reduction
Behaviors:
* Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
* Humble – You never stop learning, no matter how experienced you are. You create a culture where honesty and accountability are valued.
* Empowered – You use your initiative, taking calculated and thoughtful risks to progress.
Added bonus if you have:
* Experience working with corporate customers
* Understanding of Direct Debits
* Understanding around the BACS rules
* Good understanding of Complaint Resolution
Worldpay perks - what we’ll bring for you
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
* A competitive salary and benefits.
* Time to support charities and give back to your community.
* Global recognition platform.
* Global employee assistance program.
What makes a Worldpayer
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
* Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
* Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
* Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career.
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