Location: London, Birmingham or Manchester
Why BT Group?
We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers - the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport.
Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for.
We’d love you to be part of our future.
Why this job matters
Working within a bespoke team delivering a subset of managed security services. The role holder will provide lead technical support on complex security issues and projects – liaising with customer representatives or vendors and directing other support staff where appropriate.
Key Responsibilities
1. Form an integral part of our 24*7 shift team providing security in-life technical support.
2. Be a Subject Matter Expert for a wide range of technologies & security products.
3. Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
4. Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
5. Be the technology SME for specialised products and services.
6. Be the operational SPOC for our design or customer contract teams.
7. Providing RCA’s and contributing to PIR’s as and when required.
The skills you’ll need to succeed
8. SC Clearance & Ability to be DV Cleared.
9. British National.
10. Industry recognised certifications or relevant experience.
11. CISCO, Checkpoint, F5, Palo Alto Firewalls.
12. F5 Load Balancing
13. CISCO WSA and ISE
14. Switches and Router knowledge
Experience you’d be expected to have
MANDATORY:
• 3+ years working within a Network engineering role.
• 3+ years working within a specialist security operations role.
• Extensive stakeholder management, working directly onsite with customers and their complex network solutions.
PREFERRED:
• Some people management experience, direct or matrixed.
• ServiceNow Reporting and Dashboarding.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.