Job Title: Rental Operations Agent
Hours: Permanent, Rotational Shift Pattern Monday-Sunday
Salary: £25,625 plus commission
Other: Free Parking & Uniform Available
Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves interacting with customers, processing rental agreements and payments, and providing information on rental rates and policies. A Rental Operation Agent may also be responsible for checking vehicles in and out, conducting inspections, and resolving customer complaints and issues. This position typically requires excellent customer service skills, the ability to sell, and to work in a fast-paced environment.
Some specific responsibilities of a Rental Operations Agent will include:
* Greeting customers and listening to their needs to determine the best rental options
* Processing rental agreements and payments, providing information on rental rates and policies, and available vehicles
* Upselling additional products and services, such as coverage and GPS navigation systems
* Outlining and clarifying final charges to customers and collecting rental agreement receipt signatures
* Providing assistance with directions and travel information
* Maintaining accurate records and completing paperwork
* Completing daily back-office tasks (handling emails, preparing station reports)
* Inspecting vehicles for any damages or issues at return and documenting them using the appropriate tools and assessing any necessary charges as needed
* Conducting thorough vehicle inspections and ensuring vehicles are prepared for the next rental
* Ensuring the rental car lot is organized and well-maintained
* Resolving customer complaints and issues in a timely and professional manner
* Ensuring that safety and security protocols are followed at all times
Requirements:
* Fluency in spoken and written English
* Prior sales or customer service experience, particularly in the car rental, retail, or hospitality sectors preferred
* Valid driver's license with a clean driving record
* Openness to working flexible schedules, including weekends
* Proven proficiency in communication and interpersonal skills
* A team-oriented approach
* Demonstrated ability to handle multiple tasks and perform well in a fast-paced setting
* A friendly, upbeat, and proactive attitude.
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
* 33 days holiday inclusive of bank holidays
* Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
* Employee discounts on car rental across Avis Budget Group (including Zipcar)
* Opportunity to earn monthly commission
* Pension
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget, and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly, and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
Job Types: Full-time, Permanent
Pay: From £25,625.00 per year
Additional pay:
* Commission pay
Benefits:
* Company pension
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
Schedule:
* 8 hour shift
* Day shift
Application question(s):
* Do you have any points on your licence?
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Reference ID: Victoria ROA
#J-18808-Ljbffr