Store Manager I - Chester
Apply remote type: On Site
Location: Chester, New York
Time type: Full time
Posted on: 2 Days Ago
Job requisition id: R_1393244
Work Location: Chester, New York, United States of America
Hours: 40
Pay Details: $68,640 - $102,960 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Line of Business: Personal & Commercial Banking
Job Description:
The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.
Depth & Scope:
* Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
* Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).
* Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
* Accountable for achieving both Store and individual performance metrics.
* Requires knowledge of the business, banking and bank operations.
* Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.
* Provides coaching, mentorship and guidance to teammates.
* Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.
* Originates loan applications, handles Conditions of Lending and conducts loan closings.
* Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience:
* Undergraduate degree or equivalent experience.
* 3+ years relevant experience required (retail, customer service, and/or financial services industries).
* 1+ years leadership and coaching experience required.
* Small Business and Consumer lending experience preferred.
* Strong financial analysis skills.
* Excellent verbal and written communication skills.
* Proficient with Microsoft Office suite.
* Notary License (preferred).
Customer Accountabilities:
* Manages the service and advice team promoting a positive customer and colleague experience.
* Leads, coaches and develops a team of service and advice colleagues.
* Coaches to ensure customer issues are handled appropriately.
* Actively promotes the Bank's presence/brand within the community.
* Builds relationships by promoting a client/customer centered organization.
Employee/Team Accountabilities:
* Leads, coaches and develops store teammates to create a consistent legendary customer experience.
* Responsible for management of the overall team providing both leadership and guidance.
* Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Additional Information:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues.
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