Plus Annual Bonus
This is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues.
Key Responsibilities & Duties
Manage the day to day duties in accordance with agreed service level
Review, monitor and maintains quality controls of the teams work, providing feedback
Identify and provide training required by the team
Regularly assesses the performance and behavioural competencies of team members
Reviews objectives and creates training and development plans
Deals with customer complaints
Continuously improves and automates administration processes
Ensures procedures are up-to-date and fit for purpose
Works within agreed process and payment authority levels
Manage business practises, processes, changes and risks
Completes administration tasks as and when required
Knowledge, Skills & Experience
2 years’ customer service Team Leader experience, ideally within a financial services environment
Achieved or willing to undertake a Level 3 award in Financial Administration
Strong written and oral communication skills
Experience of planning, monitoring and controlling work
Experience of motivating, coaching and developing a team
Good organisation skills and ability to prioritise to meet business deadlines
Good interpersonal skills
Able to identify and assess risk in a customer services environment
Working 35 hours per week - Monday to Friday