Job Description
Role: Sales Coordinator
Function: Sales
Reports to: Sales Office Manager
Location: Dagenham
Direct reports: None
Overview:
etag are with our customers from the beginning to the end of a project. With warehouses in Essex and Dublin, our friendly and knowledgeable team work together with our suppliers to ensure our customers have the right materials for the job, supplying thousands of construction products to site nationwide.
We are looking for a driven and enthusiastic individual to join our team as a Sales Coordinator. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for placing customer orders, helping with customer queries and driving growth.
The role:
* Process telephone and email orders, drive inbound and outbound sales, and handle customer queries
* Drive growth through upselling and deliver excellent customer satisfaction by offering alternatives for out-of-stock products
* Build strong relationships with our customers, putting their experience at the heart of what you do
* Deal with customers' queries, enquiries, requests and complaints
* Work collaboratively with key stakeholders across the business to ensure business goals are met
* Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders
* Provide admin support to the External Sales team as needed.
Skills:
* Excellent relationship-building skills
* Excellent communication skills, with the ability to confidently sell, negotiate and persuade.
* The ability to see the bigger picture and understand how this role fits into Etag’s plans for growth
* Strong IT skills including working knowledge of MS Excel, Word and Outlook
* A positive, collaborative and solutions-focused team player with a can-do attitude
* Organised, proactive and responsive with excellent attention to detail
Qualifications/Experience:
* Experience in the construction industry or sound knowledge of construction products is essential
* Minimum 2 years’ experience in a similar role
* Experience in using sales order processing systems would be advantageous