Job Description Our client, a leading agency known for working with global brands, is seeking a talented and dynamic individual to join their innovative team. We're looking for a CRM Planner to play a pivotal role in developing and orchestrating CRM strategies, ensuring measurable ROI and client satisfaction. Key Responsibilities: Demonstrate understanding of the client’s strategic goals and deliver communications plans across mid-level projects, optimising them against the client’s strategies. Write or provide input into briefs for mid-level projects, producing and presenting briefing documents with a clear strategic approach for creative and analytical teams. Display clear, practical knowledge of analytical approaches and methodologies, translating complex information into simplified explanations. Create compelling strategic narratives with support from the wider Strategy team, using data and insight at the core of the strategy. Input and support the development and ongoing optimisation of annual strategies/plans to deliver against client KPIs. Maintain collaborative relationships with agency stakeholders, providing support for team members in other disciplines. Own and maintain excellent client-agency relationships with stakeholders up to manager level. Support and contribute to conversations with an all-agency team and share discipline knowledge through key principles, industry updates, case studies, and education sessions. Skills and Experience: Good knowledge of CRM principles, channels, and case studies, with a commitment to ongoing learning and growth. Excellent understanding of using data-driven insight and behavioral economics for developing strategies. Working understanding of Brand & Performance Marketing theories and data-driven CRM’s role within them. Ability to create compelling narratives utilising data and insights. Proficiency in Microsoft programs (Word, PPT & Excel) and Google Drive equivalents. Benefits: Hybrid work environment – 2 days in the central Bristol office, 3 days optional office/home working. 25 days’ annual leave plus a day off on your birthday, increasing annually up to 30 days, plus bank holidays. Summer and Festive hours – early finish on Fridays in June, July, August, and one day in December of your choice. Contributory company pension scheme. Relocation package. Bupa dental care. Vitality health insurance. Social events, including Summer and Christmas parties. Cycle to work scheme. Employee Assistance Programme offered by Health Assured. IPA Membership. Creative Industries Membership. If you are ready to be a part of a thriving agency, contributing to the growth and success of well-known, global brands, apply now. Ready to apply? Click the I'M INTERESTED button at the top of this page to log in or register.