We are delighted to be able to offer a Customer Care Administrator position working for Ponteland Medical Group. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be Ponteland Medical Group.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18:00 Monday - Friday.
Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills. This position will be based at Ponteland Medical Group, and the successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside. While appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Responsibilities:
1. Answer telephone calls & respond to all enquiries directing the public as appropriate.
2. Manage correspondence, secretarial duties, nursing admin support and processing patient referrals.
3. Process and distribute incoming (and outgoing) mail.
4. Provide admin support to nursing & clinical staff.
5. Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
6. Provide nonclinical advice to patients, relatives, the public and internal & external agencies.
7. Order & maintain stock levels for clinical & non-clinical supplies.
8. Receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate.
9. Occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system.
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