Junior Professional Service Engineer
£27,000 - £32,000
Oxfordshire - Hybrid
This is a great opportunity for someone to work within a fast paced, energetic and fun company with a modern culture and opportunity for huge amounts of future career growth.
This role offers a pathway from onsite support to becoming a full-fledged Professional Services Engineer. You'll begin by shadowing senior engineers, developing the skills necessary to deliver projects independently.
Key Responsibilities:
Onsite Helpdesk Support:
* Resolve IT issues on-site when remote support isn't possible.
* Manage and escalate incident tickets, ensuring timely resolutions.
* Maintain desktop asset registers and configurations.
* Collaborate with clients and 3rd party vendors.
Professional Services:
* Lead and deliver 1-2 projects monthly.
* Collaborate with project managers to adhere to project plans.
* Create and manage detailed Scope of Work (SOW) documents.
* Ensure project completion within scope and timeframe.
Person Specification:
* Proficiency in Windows OS, MacOS, Active Directory, Exchange, Office365, NTFS permissions, and basic networking.
* Driving license and own transport required
* Strong communication, troubleshooting, and client service skills.
* Professional, positive, and adaptable.
* Team player with a proactive approach to problem-solving.
* Ability to work independently under pressure.