POSITION SUMMARY:
This position works at all campuses including off-site locations as necessary.
The Abilities Coordinators (AC) provide case management of disability claims/cases including return to work, absence management, attendance and work accommodation processes. The AC supports the case management process by reviewing policies, procedures, and processes regarding disability management, making recommendations, and facilitating their implementation. The AC's analytical and problem-solving skills contribute to the collection, assessment, and analysis of data/indicators. The AC makes recommendations for continuous improvement processes and best practice guidelines. The AC collaborates with internal and external resources to ensure successful and timely outcomes.
QUALIFICATIONS:
* Bachelor's degree in a related regulated health professional field
* Disability Management Certification required
* Professional Membership with Certified Disability Management Professional (CDMP) required
* Minimum 3 years’ experience in the field of disability management
* Strong knowledge and interest in current and emerging disability practices and standards
* Knowledge of applicable laws and regulations, including but not limited to Workers Safety and Insurance Board, and other publicly sponsored worker assistance programs is an asset
* Strong computer skills with a working knowledge in Microsoft Word and Excel, and the ability to easily learn new software programs
* Demonstrated commitment and passion to excel in the delivery of superior client service
* Effective interpersonal and communication skills
* Ability to handle shifting priorities, maintain confidentiality and meet deadlines
* Demonstrated ability to deal effectively with the public, peers, employees, union members and co-workers, and work effectively in a team environment
RESPONSIBILITIES:
* Actively manages work- related (WSIB) absences to ensure early, safe return to work and non- work-related absences upon referral (from occupational health nurse and/or manager) as per absence management program
* Reviews health/medical information provided and makes assessments to a) facilitate complete and appropriate plan of action and b) ensure information matches best practice/ standards for absence management
* Consults with and refers to appropriate internal and external health care professionals related to clinical issues. (i.e. physiotherapists, occupational therapists, Occupational Health Physician, family physician, specialists) and consults with internal resources as appropriate (i.e. OH&S Team members, Human Resources)
* Develops, manages and facilitates return to work and work accommodation plans and provides advice/ recommendations regarding appropriate job placement (with consultation of manager and other team members). This includes ensuring/ facilitating clear, positive communication within the team
* Co-ordinates and leads multi-disciplinary meetings. Includes utilizing as necessary conflict management skills, advanced level listening skills and development of clear plan including follow-up plan.
* Performs cross functional and or other duties consistent with the job classification as assigned or requested
* Reviews/ collaborates with other departments (i.e. Human Resources) on programs related to management of attendance and absence (i.e. Attendance Support Program)
* Initiates and develops strong customer relations with clients, managers and other stakeholders
* Maintain confidentiality and release of information in accordance with hospital policy at all times
* Obligation to review and commit to applicable departmental and hospital policies and procedures at all times
* Actively contributes to the development and execution of strategic and operational disability management objectives and continuous process improvements at both the departmental and corporate levels
St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.
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