About Toshiba Global Commerce Solutions, Inc:
Toshiba Global Commerce Solutions, Inc. is globally recognised as the market share leader in retail store technology. From Point-of-Sale systems to cross-chanelling solutions and peripherals, we provide a total solution of end-to-end technology products for the Retail market with one common goal and mission: to create added value for our customers.
As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. Not only do we develop and deliver our retail solutions, but our specialist workforce can install, maintain and surround them with customer-oriented consulting services. Together, we're passionate about retail transformation and solving the problems that retailers face every day to help them create more engaging shopping experiences through innovative commerce technology and services.
Your Mission:
Toshiba Global Commerce Solutions Europe is in urgent need of a dynamic Project Manager to drive the migration of Oracle STC to ServiceNow. You will be tasked to prepare and establish the ServiceNow Project Initiation Plan (PID), the Project Plan and associated project organization and lead the implementation thereof, within the preconditions of costs, quality, time, organization and communication in such a way that the formulated project objectives are realized.
Your will support, advise and facilitate the primary processes of the ServiceNow project in Europe, coordinating the defined activities and ensuring the optimal cooperation between the various departments, countries and customer needs within the scope of this project. Experience in ServiceNow and in our retail business, in relation to services, is needed and the project manager should have very good language capabilities especially in English to work on a global level.
About the Job: This is a Temporary assignment for the proposed duration of 6 months.
Key Responsibilities:
1. Migration of the current STC ITSM towards the ServiceNow instance created by the US -ServiceNow development team.
2. Onboarding new customers in ServiceNow when applicable.
3. Set-up Service Workflow framework, definition and automation (incident, change and problem management).
4. Set-up the Service Level objectives (calibration and Definition) in accordance with the agreed customer SLA’s.
5. Set-up of the system configuration and Users Administration.
6. Manage the communication plan / set-up and drive the meetings with the stakeholders and steering committee Providing guidance and support to project members to promote collaboration.
7. Drawing up the project plan (project definition, project objectives and a program of requirements) and plan of approach. Obtaining approval for project documents.
8. Realizing the implementation of the project plan, as well as providing periodic reports in accordance with agreed project objectives and results.
9. Managing project team within the project scope. Define preconditions with regard to commitment to achieving the project objectives.
10. Project completion, testing the delivered project results against the project plan and, after achieving the desired project objectives, transferring relevant knowledge and documents to the operational departments (service, product specialists, etc.), according to project budget and plan.
We offer:
* An open and collegial environment where independence and initiative are valued and where no two days are the same.
* A varied role in a hands-on position where problem solving, issue resolution and customer service are at the core.
* Occasional travel across Europe to our European office locations for workshops and to the customer sites of leading Retailers across Europe.
For more information, please contact our TA Lead, Pollyanna Hilton at Pollyanna.Hilton@toshibagcs.com.
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