Salary: Generous Salary with Comprehensive Benefits
Location: Stafford
This is a Permanent, Full Time vacancy that will close in 4 days at 23:59 BST.
The Vacancy
Nowell & Richards provide tailored insurance solutions for high-net-worth individuals so they can relax safe in the knowledge that their assets are appropriately insured. Established in 1976, Nowell & Richards are now part of the JMG Group, a Private Equity backed insurance broking group and a top 30 UK broker who place over £350m of Gross Written Premium into the market annually.
Nowell & Richards have a range of specific insurance solutions to support a wide variety of exclusive private clients including successful corporate leaders, entrepreneurs, high-profile individuals, and professional sportspersons. We analyse the market as independent brokers and use our extensive expertise to tailor the most appropriate insurance programme for their personal and corporate needs.
About the Role
Due to continued growth and expansion, Nowell & Richards are seeking to appoint an experienced Commercial Account Handler, with a focus on Property, SME, and Fleet products. You will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance. Our Account Handlers ensure that a quality service is provided to all clients in accordance with their needs and requirements.
Key Duties Will Include
* Ensuring accuracy, efficiency, and professionalism when dealing with both clients and insurers in all aspects of the role
* Managing existing commercial insurance policies including commercial combined, property, liability, and fleet plus others
* Completing premium financing arrangements
* Working closely with a dedicated Commercial Account Executive
* Advising clients on existing products in accordance with their needs
* Ensuring bad debt queries are dealt with efficiently and in line with company procedure
* Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Policies
* Handling any complaints in accordance with regulation and the Company’s Conduct Policy
* Taking part in tailored learning, training, and assessment courses and identifying further areas for own development as required
* Achieving and maintaining a high level of customer service and promoting exceptional customer care standards at all times
* Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance
* Securing additional cross-sell revenue opportunities from other classes of insurance not arranged by N&R i.e. HNW
* Promoting and increasing the use of in-house premium finance from insurer schemes
What We’re Looking For
Our Account Handlers are vital in ensuring that Nowell & Richards clients have a professional and compliant experience. To be successful in the role, you must have the following skills:
* Previous experience gained from working as an Account Handler in a similar broking environment
* Working knowledge of most commercial lines insurance products
* Experience of working to high standards and FCA Compliance
* Strong administration skills, coupled with a very keen eye for detail
* Ability to prioritise and organise own workload to ensure deadlines are met
* Numerical accuracy
* Exemplary communication skills, in person, on the phone, and via email
* Strong time management skills, with the ability to meet deadlines
* IT proficiency with the use of most MS Office products and ideally Acturis
* Regulatory and compliance awareness
What We Offer
* Competitive salary commensurate with level of experience
* Hybrid working options considered following training & probation completion
* Free parking
* Company Pension scheme
* Generous holiday entitlement & Birthday off
The Company
JMG Group is a private equity backed insurance broker, based in Guiseley, Leeds with regional office representation around the UK. We are a top 30 broker with 650+ employees and we are growing at a significant pace following our MBO that took place in November 2020.
JMG Group places over £300m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and ‘doing the right thing’ is the backbone of our business ethos, which means that our talented people, high-tech systems, and robust processes are all central to our continued success.
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