Job Description
Role Purpose:
To perform to a high technical and professional standard in the operational duties required within a busy Master/Satellite control room and to support the transmission area, machine room as required. This is a hands-on role, co-ordinating resources to meet client needs and supporting Encompass’ Event based business.
Principal Responsibilities:
* Signal routing, fibre & satellite transmissions and file transfer
* Signal monitoring, implementation of escalation procedures and first line maintenance
* Transcoding, Format and Standards conversion to meet service requirements
* Providing front line support - acting upon client requests
* Responding to queries and fault finding
* Client liaison, bookings and traffic co-ordination, have a technical contribution to customer bookings requirements
* Responsible for out of hours bookings and scheduling
* Logging work detail for costing purposes; and reporting or escalating any issues where necessary
* Contribute to Operational procedures and writing SOPs to meet customer requirements
Knowledge & Experience:
* Good understanding of baseband video, its associated artefacts and common faults
* An understanding of MPEG4/MPEG2/ASI relating to fibre and satellite transmissions
* An understanding of IP video streaming technology
* A solid understanding of RF and satellite distribution.
* An understanding of Playout workflows, hyperdeck playout and DekTec an advantage
* Previous experience of working within a hands-on MCR/Operations environment
Personal skills required:
* The ability to work well under pressure
* Effective communication and interpersonal skills
* Strong organisational skills
* Excellent attention to detail
* Ability to identify, prioritise and solve problems
* Able to work both autonomously and within a team
* Eager and ready to learn
* Self-motivated
Benefits include:
* Competitive salary
* 24 shifts (264 hours) Annual Leave, inclusive of bank holidays
* Matched up to 5% pension contributions and independent pension advice
* Medical benefits including; Eye care vouchers, Health Cash Plan, Income Protection & Life Assurance
* Cycle to Work Scheme
* Season Ticket Loan
* 6 monthly Wellness Weeks including; independent pension / financial advice, health & BMI checks, massages and flu vaccinations
* Performance Recognition Awards and many more!