Job summary Exciting Opportunity: Band 3 Administrator at Inclusion Thurrock NHS Talking Therapy. We are thrilled to announce a permanent vacancy for a Band 3 Administrator role to undertake general administrative and reception support across all teams at Inclusion Thurrock NHS Talking Therapies. This is an excellent opportunity for an enthusiastic and organised individual who is proficient with IT systems and eager to become an integral part of our fast-paced team. The position requires a commitment of 37.5 hours per week, Monday through Friday. We are seeking candidates who possess strong time management skills and the ability to thrive in a busy environment. Inclusion Thurrock NHS Talking therapies is a dynamic and growing service providing primary care mental health services throughout Thurrock. Our admin team is currently looking for someone who enjoys a challenge, understands the importance of detail and confidentiality, and values the support, flexibility, and job satisfaction that come from being part of a dedicated team. While this role does not involve working with clients in crisis, you will often engage with individuals who are distressed, anxious, depressed, or confused. It is crucial that you can interact with clients calmly and confidently while maintaining professional boundaries. Experience in a primary care or mental health setting is advantageous but not essential. Main duties of the job The role involves a variety of tasks, including reception duties, telephone and face-to-face contact with service users, and organisational support for therapists and managers. Our admin team and reception staff consistently receive praise for their welcoming and professional approach, and we are committed to maintaining and enhancing this culture as we continue to develop our services for the communities of Thurrock. If this opportunity resonates with you and you envision yourself as part of our team, please don't delay in submitting your application, as we may close the advertisement early if we receive a sufficient number of suitable candidates. About us Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team Date posted 24 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 5 months Working pattern Full-time Reference number 301-IT-24-6699276 Job locations Inclusion Thurrock 55-57 High Street Grays RM17 6NB Job description Job responsibilities Please see the attached Job Description and Person Specification for further details. A summary is below: To complete all administrative tasks undertaken by the admin team providing cross cover where needed. Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately. Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments. To assist in course administration. Contacting service users by telephone. Dealing with enquiries to the services by patients and their family, health professionals. Entering data accurately on various systems and service procedures Receive, distribute and despatch mail, ensuring confidentiality is maintained. To carry out typing, word processing of reports, documents and correspondence. Job description Job responsibilities Please see the attached Job Description and Person Specification for further details. A summary is below: To complete all administrative tasks undertaken by the admin team providing cross cover where needed. Respond promptly to all incoming telephone calls/fax/emails to ensure urgent matters are dealt with promptly with messages recorded and relayed accurately. Monitoring voicemail and dealing with call backs promptly including cancellations/rescheduling of appointments. To assist in course administration. Contacting service users by telephone. Dealing with enquiries to the services by patients and their family, health professionals. Entering data accurately on various systems and service procedures Receive, distribute and despatch mail, ensuring confidentiality is maintained. To carry out typing, word processing of reports, documents and correspondence. Person Specification Qualifications Essential Knowledge of administrative procedures and systems. Skills Essential Excellent IT Skills Detailed knowledge and proficient skill in using all Microsoft Office applications e.g. Word, Excel, PowerPoint etc Person Specification Qualifications Essential Knowledge of administrative procedures and systems. Skills Essential Excellent IT Skills Detailed knowledge and proficient skill in using all Microsoft Office applications e.g. Word, Excel, PowerPoint etc Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Inclusion Address Inclusion Thurrock 55-57 High Street Grays RM17 6NB Employer's website https://www.mpft.nhs.uk (Opens in a new tab)