C9 Recruitment is hiring on behalf of a well-established and reputable coach operator, seeking an experienced Duty Operations Manager to join their London-based team. This role is ideal for a highly organised and motivated professional with strong leadership skills and a background in transport operations. The Role: As Duty Operations Manager, you will be responsible for the day-to-day coordination of transport operations, ensuring smooth service delivery and compliance with legal and company standards. You will work closely with drivers, engineering teams, and senior management to maintain high service levels while also identifying areas for operational improvement. Your role will involve real-time monitoring of vehicles, scheduling staff, resolving on-the-spot issues, and ensuring customer satisfaction. Additionally, you will: Supervise drivers and ensure they meet uniform and punctuality standards Oversee daily route planning and proactively address potential delays Conduct initial investigations into service complaints or vehicle issues Collaborate with the engineering team to schedule vehicle maintenance and repairs Ensure all operations adhere to industry regulations and safety requirements Assist with driver training and mentoring where needed Maintain key documentation, including expense sheets, compliance records, and vehicle defect reports Occasionally step in to drive coaches if required What We're Looking For: Strong leadership and problem-solving skills Experience in transport operations, ideally within the coach industry Excellent organisational and communication skills IT proficiency for scheduling and reporting Project management experience PCV Licence (essential) Experience with Coach Manager software (desirable) Working Hours & Benefits: Shift Pattern: 5 days on, 3 days off (rolling shifts, including weekends & bank holidays) Shift times: Varied (6 AM – 6 PM, 9 AM – 6 PM, etc.) Career growth opportunities within a well-respected transport company This is a fantastic opportunity for a motivated Duty Operations Manager to join a leading operator with a commitment to service excellence. Apply today through C9 Recruitment and take the next step in your career Alternatively call the team on 02081524574 and one of the team would be happy to help ADZN1_UKTJ