The Sales Specialist provides essential support to Modernization Sales Executives to drive proactivity across the modernization portfolio base. This role involves interacting with sales executives to drive and focus on the Kone 2025 growth plan, supporting the sales team with tendering Kone campaigns.
We seek an individual that is capable of driving and influencing the evolution and improvement of KONE product offerings and solutions from the factory and locally, working with CSE, the Sales Managers, and the Business Development team.
Skills:
* Become an expert in the KONE MOD product offering/packages and solutions (full range) and have strong awareness/working knowledge of PDM technical documentation.
* Capable of determining the best KONE product fit for each inquiry. Ensure smart tendering and focus on projects and customers where we will have success (especially off-portfolio third-party driven specs).
* Expert knowledge of KONE KTOC costing tools/templates and Salesforce.
* Strong awareness/knowledge of market prices for key product offerings and ensure CM2% is maximized, requiring close interaction with the sales team and analysis of CRM Win/Loss data. Develop CRM dashboard to support these market analysis activities.
* Determine the type of survey required and raise CRM survey requests/needs with a collaborative approach to managing survey priorities.
* Drive and influence the simplification of KONE pricing tools and tendering, and the development of KTOC templates/effectiveness and relevance of KTOC local options (focusing on sales efficiency and speed of tenders).
* Capable of completing LILO calculations when needed.
* Cost and provide customer proposals (budget and full) to the sales team.
Key Skills:
* Previous experience in Sales or Customer Service is desirable.
* Advanced Microsoft and CRM literacy.
* Good administrative skills.
* Excellent interpersonal and team working skills.
* Effective communication skills in English (written and spoken).
* Attention to detail.
Experiences:
* Drive and influence the evolution of KONE tender documents and budget proposals to simplify customer messaging and focus on customer value proposition (specific focus on digital and sustainability value).
* Collaboration with CSE is key in ensuring CSE resources are only utilized when needed due to the technical complexity of the project (in this role you will need to be comfortable with challenging unproductive and inefficient processes).
* Collaboration (including pre-tender reviews) with the Operations team in determining the most cost-effective and accurate approach for tendering complex projects. Ensure learnings from previous projects are acted upon and implemented into future offerings.
* Work with the Sales team to drive proactive campaigns, examples are HydroMod / MonoMod / Car Deco / Door gears / TMS Controllers / Obsolescence. The Sales Specialist focuses on data and direction while the Sales team focuses on driving the campaign and customer interaction.
* Working with Operations and Procurement to simplify the pricing of repeat and local options and target reduction in the number currently in KTOC.
Benefits:
Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Program, PDI, Life Assurance, Cycle to Work Scheme, Kone Discounts, Bonus.
Hybrid Working with some days at the Chertsey office.
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