Our heart beats turquoise.
Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.
As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team. You lead and coordinate the Front Office & Reservations team, including:
* Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options
* Producing duty rosters and holiday schedules
* Monitoring costs and the accommodation revenue budget
* Implementing and maintaining the internal Motel One quality management system
* Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations team
Qualifications
Do you have a great personality and excellent people skills? Then you will fit in here! Because these are our priority. You will also:
* Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel and hospitality industry or be looking for a change of career
* Enjoy developing employees – people management experience is essential along with leading a team to deliver exceptional experiences
* Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
* Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
* Be a team player and willing to provide assistance across departments – we achieve our results together