Innovate Healthcare Services is a jointventure company of South Warwickshire University NHS Foundation Trust (SWFT)and George Eliot Hospital NHS Trust (GEH). Innovate is a staff led company, with amission to provide the best technology solutions and support to our Trusts.
Weare looking for an administrator with excellent communication skills andattention to detail. The main function of the role is to respond to requestsfor medical records (Subject Access Requests) and requests under the Freedom ofInformation Act. We would give full training to electronic systems and internalprocesses.
Therewill be the opportunity for the successful candidate to develop their skillsinto the wider Information Governance agenda. You would be joining the National Strategic InformationGovernance Team of the Year 2024.
Main duties of the job
The Access to Information Officer supports theInformation Governance Management Team to maintain and deliver the informationgovernance work programme including but not limited to:
* DSPT
* Data Protection
* UK GDPR
* Common Law Duty of Confidentiality
* Records Management
* Freedom of Information
* Data Security
* Information sharing
The post holder will support the InformationGovernance Team to:
* Process Subject Access Requests (SARs) and Freedom ofInformation (FOI) requests efficiently and in compliance with relevantlegislation (DPA 2018, UK GDPR, AHRA 1990, FOI Act 2000).
* Provide administrative support to the InformationGovernance (IG) team.
* Work autonomously, seeking guidance on complex casesor disclosures from the Line Manager.
About us
As a growing company, Innovate has a range of benefits andopportunities to enable individuals to grow and experience a range of newchallenges. Innovate has a commitment to develop staff and provide asupportive work life balance. Innovate is a staff led company, with amission to provide the best technology solutions and support to our Trusts.
At Innovate, we recognise the benefits of transferable skills anda desire to learn. We encourage anyone who is interested in this role to get intouch, even if you do not meet all stated criteria.
Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job responsibilities
* Act as the primary contact forSARs and FOI enquiries, ensuring accurate logging, tracking, and timelyprocessing.
* Liaise with internal departments,healthcare professionals, and external organisations to retrieve, review, andredact records, ensuring compliance with legal and Trust requirements.
* Maintain and update databasesfor SARs and FOI requests, monitoring progress and ensuring deadlines aremet.
* Provide guidance on FOIprocesses and support compliance with Trust policies.
* Handle sensitive data, ensuringconfidentiality and adherence to legal frameworks.
* Prepare regular reports andmaintain accurate records of all requests and actions.
* Manage communication withapplicants, including updates on delays or clarifications.
* Assist with data preparation andreporting for governance groups and committees.
* Provides straight forwardinformation governance advice and guidance to colleagues and customers toensure they effectively manageinformation.
* Reviews and assists theorganisation to maintain records for UK GDPR compliance requirements.
* Collates evidence and examinesfor compliance with standards, statutory controls, or management directives.Identifies, escalates, and documents issues of non-compliance.
Ensure timely completion of SARsand FOI requests in line with legal requirements.
Person Specification
Qualifications
* Good standard of general education to GCSE level or equivalent, including Maths and English.
Behavioural Skills
* Effective and approachable communicator, adaptable to different audiences.
* High attention to detail and commitment to data accuracy.
* Self-motivated with the ability to prioritise workload and meet deadlines.
* Team player with a collaborative approach to achieving shared goals.
* Flexible and adaptable to changing priorities and tasks.
* Confident in providing straightforward advice on IG-related matters to colleagues and stakeholders.
* Ability to travel across multiple sites as required.
Experience
* Ability to follow and apply organisational policies and procedures related to information governance.
* Proficiency in using IT systems.
* Familiarity with handling sensitive information and maintaining confidentiality.
* Experience in managing administrative tasks efficiently under pressure.
* Willingness to develop knowledge and skills through professional development opportunities.
* Knowledge of UK GDPR, Data Protection Act 2018, and Freedom of Information Act 2000.
* Experience in processing Subject Access Requests (SARs) and Freedom of Information (FOI) requests in line with legal requirements.
* General understanding of the Caldicott Principles, NHS Code of Practice: Confidentiality, and Common Law Duty of Confidentiality.
* Basic knowledge of current and emerging technologies related to data security and governance.
* Awareness of records management principles and best practices.
* Ability to interpret and apply IG legislation and guidance to day-to-day tasks.
Information Governance and Privacy Manager
£28,090 a yearOr equivalent NHS T&C's, if eligible
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