Title: IT Support Specialist
Position: Full-Time, 12 month Fixed Term Contract, Office based - 5 days per week in the office (this is not a remote role)
Location: Brighton, UK
Sprung Studios is looking for an experienced IT Support Specialist to join our team, working on AAA games for console and mobile. We're interested in hearing from a skilled individual who enjoys a dynamic and varied workload, thrives on autonomy and values the opportunity to make a significant impact in our Brighton studio.
In this role you will, report to the IT Lead (based in Vancouver), oversee all department computer-based information systems' design, installation, implementation, operation, maintenance, and support.
If you have previous experience handling and maintaining active directories, internal networks, on-site and off-site backups, configuring software at the command line level, and expertise in network security, we want to hear from you.
Who we are:
We are specialists in UX/UI Design for video games and a globally recognised partner for the games industry. We have worked on some of the world's biggest games for clients such as EA, Microsoft, Bethesda, SEGA, and many more. We are a growing company of 80+ people across Brighton (UK) and Vancouver (Canada).
Our Values:
We make Sprung Studios a great home for people who love making games by setting a high bar for diversity and inclusion, and fostering a fair, collaborative, high-performing culture.
We believe:
* That people work better when they have a healthy work/life balance (no overtime or crunch)
* In mental health being a primary focus for our studio
* That teams win together only when they are both diverse and inclusive.
* In leveraging our strengths, knowing our weaknesses, and being honest about both is the best way to succeed, whether that’s in the office or in a game.
* That work can be a place where you make lifelong friends, partner with ambitious teammates, and embrace the joy of making games.
* That these beliefs will help us surface the best ideas, challenge the status quo, and ultimately make better games.
What you’ll do:
System Maintenance and Optimisation:
* Be responsible for all systems in the Brighton Studio
* Provide operational administration and configuration support for our server and network solutions
* Configure and deploy VPN and remote working solutions
Security and Compliance:
* Maintain and monitor security measures, software updates, patch management, and security privileges
* Work with IT lead to deploy security training plans to all staff
Collaboration and Support:
* Work closely with the team in Brighton to understand their needs and provide technical support.
* Provide assistance to the Vancouver team as directed
* Manage software licences
* Work with clients to configure and support IT solutions on a project-by-project basis
Automation and Scripting:
* As directed, develop and maintain scripts and automation tools to streamline system management tasks.
Disaster Recovery and Backup:
* Maintain and monitor backup and disaster recovery solutions
Documentation and Reporting:
* Maintain comprehensive documentation of systems and configurations
* Maintain the asset tracking system for Brighton and deploy hardware as needed
Experience and requirements:
* Experience with EDR/MDR solutions, MDM/RMM solutions, GPOs, Powershell/Bash and cloud platforms (Google Workspace, M365, Backups)
* Client facing experience
* Ability to set up group policies and configuration profiles through MDM, Active Directory, JamF and at the network level
* Ability to configure and maintain different VPN, LAN, WAN and VLAN solutions
* Ability to configure internal network and security to adhere to client requirements
This is an office based position.
No agencies please!
Website: www.sprungstudios.com