Additional Information Job Number 25029932 Job Category Rooms & Guest Services Operations Location Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (https://www.google.com/maps?qSheraton%20Heathrow%20Hotel%2C%20Heathrow%20Airport%2C%20West%20Drayton%2C%20England%2C%20United%20Kingdom%2C%20UB7%200HJ) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Join Our Team as a Front Desk Supervisor We are seeking a dedicated and experienced Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. If you have a passion for hospitality and strong leadership skills, this could be the perfect opportunity for you. Key Responsibilities: - Oversee guest check-ins and check-outs, verifying guest identity, processing payments, assigning rooms, and issuing keys - Ensure guest accounts are set up accurately and Marriott Rewards information is entered correctly - Review daily reports, balance receipts, and complete cashier and closing procedures - Respond to guest inquiries and requests, ensuring prompt and professional service - Train, mentor, and support front desk team members, promoting a positive work environment - Ensure adherence to company policies, safety standards, and quality guidelines - Maintain confidentiality of guest and company information while safeguarding company assets Preferred Qualifications: - High school diploma or G.E.D. equivalent - At least 1 year of related front desk experience - Minimum of 1 year of supervisory experience - Strong communication and problem-solving skills - Ability to multitask and remain calm under pressure What We Offer: - A dynamic work environment with opportunities for growth - A supportive team focused on delivering outstanding guest experiences - Training and development to help you advance your career If you're ready to lead a team and make a difference in the hospitality industry, we encourage you to apply today Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.