Job Title: L&D Operations Administrator
Location: Manor Royal, Crawley (hybrid working likely)
Contract: 12 months (option to go perm)
Rate: £24,928.32 P/A
About the Role:
This is a great opportunity to join a collaborative and supportive team where you’ll play a key part in delivering smooth and effective Learning & Development services across the business. This isn’t just admin — you’ll be at the centre of coordinating training activities, ensuring records are accurate, and helping colleagues have the best possible learning experience.
you’ll also act as a go-to point for L&D queries, support process improvements, and help keep things running behind the scenes so the wider HR and L&D functions can deliver at their best.
Key Responsibilities:
• Deliver consistent, timely, and accurate transactional support for all L&D processes.
• Manage customer queries via case management systems, phone, and in person — always aligned to agreed SLAs and KPIs.
• Coordinate training activities: bookings, invites, cancellations, attendance tracking, and certifications.
• Maintain compliance and reduce disruption by ensuring robust process delivery.
• Provide reporting on activities and performance, and help identify areas for improvement.
• Support L&D process improvement and automation efforts.
• Own and resolve learning-related queries, escalating where appropriate.
• ...