STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors, and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration, and much more with a discreet and vigilant security service.
* Shift Pattern - Monday to Friday
* 45 hrs per week
* 08:00 - 17:00 / 09:00 - 18:00
* Pay Rate - £16.72 per hour
Our STARS deliver a consistent high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site. Ensuring the safety and protection of customers' people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine best-in-class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.
About the Role
* Meet and greet all staff, visitors, and contractors in a professional and personable manner
* Deliver a consistently high-end customer-focused experience
* Embody a high-performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with stakeholders & client contacts (Facilities Manager, Security Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast-changing priorities
* Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity, and culture of both
Essential Skills
Essential criteria:
* Operational delivery experience
* 5-year checkable history
* Exceptional customer service skills
* Computer literate
* Experience in customer service/customer-facing role
* Flexible, professional attitude
* Reliable and customer-focused with a commitment to exemplary service
* Adept at working under pressure
* Outstanding communication skills both written and oral
* Proactive, discreet, and motivated
* Extremely well presented
* Ability to work alone and as part of a team
* Self-aware and motivated
* IT literate with a good knowledge of Microsoft packages including Outlook and Office
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